PL - Denza Customer Operations Specialist

BYD EuropeCapon Bridge, WV

About The Position

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏

Requirements

  • CV in English

Responsibilities

  • Develop and execute community growth strategies tailored to the UK market
  • Drive user engagement through campaigns, discussions, and interactive content
  • Identify and nurture key users (KOLs, active contributors, brand advocates)
  • Plan and publish high-quality, localized content (posts, topics, campaigns)
  • Moderate user-generated content to ensure quality and compliance
  • Identify trending topics and align content with user interests
  • Plan and execute online and offline campaigns (e.g., test drive events, meetups)
  • Collaborate with marketing and after-sales teams to launch engagement initiatives
  • Support offline activities such as vehicle showcases and community events
  • Monitor community performance metrics (engagement, retention, growth)
  • Analyze user behavior and optimize content and operations strategies
  • Provide regular reports and actionable insights
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