Customer Operations Representative
About The Position
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As a Customer Operations Representative, you are responsible for executing daily operational activities that support customer accounts. You will help maintain strong customer relationships by understanding customer needs, monitoring shipment activity, and ensuring timely and accurate service execution. Your role contributes to account growth, operational efficiency, and overall profitability.
Requirements
- Understanding customer needs
- Monitoring shipment activity
- Ensuring timely and accurate service execution
- Executing daily operational activities
- Maintaining strong customer relationships
- Entering loads accurately
- Recording shipment status updates
- Scheduling pickup and delivery appointments
- Tracking shipments
- Communicating updates to customers and internal teams
- Addressing issues during shipment execution
- Maintaining transparent, proactive communication with customers
- Providing spot rates
- Calculating shipment costs
- Assisting with quoting opportunities
- Supporting Sales with managing key branch accounts
- Entering complete and accurate data into the Transportation Management System (TMS)
- Preparing loads for invoicing
- Communicating shipment, billing, or follow-up concerns
- Prioritizing daily tasks
- Reviewing and monitoring customer report cards and performance indicators
- Accepting or declining load offers
Responsibilities
- Perform load management activities, including entering loads accurately and recording shipment status updates.
- Schedule pickup and delivery appointments with customers and warehouse partners.
- Track shipments from pickup through delivery and communicate updates to customers and internal teams.
- Address issues that arise during shipment execution and maintain transparent, proactive communication with customers.
- Provide spot rates, calculate shipment costs, and assist with quoting opportunities for spot, project, and annual business.
- Support Sales with managing key branch accounts through coordinated service, communication, and operational insight.
- Enter complete and accurate data into the Transportation Management System (TMS) and prepare loads for invoicing.
- Communicate shipment, billing, or follow-up concerns to the Sales Manager and Carrier Operations teams.
- Prioritize daily tasks to ensure timely load entry, tracking, customer communication, and issue resolution.
- Review and monitor customer report cards and performance indicators.
- Accept or decline load offers from the Carrier Sales Group based on capacity, service requirements, and customer needs.
Benefits
- Comprehensive medical, dental, and vision plans
- 401(k) retirement plan with up to 5% company match
- Pre-tax accounts to help streamline eligible expenses
- Company-paid disability and life insurance
- Employee Assistance Program (EAP)
- Career and Leadership Development Programs
- Paid time off, company holidays, and volunteer days
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
