Customer Operations Representative
Redwood Logistics•Cincinnati, OH
•Onsite
About The Position
As a Customer Operations Representative, working within Redwood Multimodal (one of our entities), you will be responsible for providing excellent customer service while overseeing daily operational functions which may include: correcting customer problems, data entry, load building, scheduling appointments, and more. The ideal candidate will work well in a dynamic and fast-paced environment while maintaining the ability to multi-task and prioritize responsibilities.
Requirements
- Clear and effective communication/interpersonal skills
- Ability to change focus quickly due to demands of market conditions and/or company needs
- Exceptional attention to detail
- Strong critical thinking skills
- Prior customer service experience a plus
Responsibilities
- Oversee and manage operational workflow for designated accounts, providing exceptional customer service
- Identify, investigate, and correct unique customer problems and order delays
- Schedule freight pick-up and delivery appointments
- Precise data entry work which includes building orders in Redwood’s proprietary TMS
- Provide freight status updates to shippers, receivers, customers, and internal parties
- Communicate relevant updates to customer and/or internal carrier account teams as needed
- Verify all freight charges, and resolve all accounting discrepancies prior to final invoicing
- Proactively generate and process appropriate paperwork for orders, maintaining a strong attention to detail
- Efficient and effective problem-solving related to customer shipments.
Benefits
- Access to experts and resources for your Learning & Development journey
- Opportunity for internal mobility
- Employee referral bonus program
- Employee Resource Groups (ERGs)
- Annual fundraising and volunteer events to give back to communities
- Paid time off, floating holidays, time off to volunteer and rollover
- Paid parental leave
- Medical, dental, vision and 401k plans (with match)
- Flexible spending account, mass transit and dependent care plans available
- Health savings account, with a annual company contribution for plan participants
- Short-term and long-term disability; life insurance policies subsidized by company
- Additional benefits including pet insurance, accident care, access to legal advice and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
