Customer Operations Manager
About The Position
We're assisting a growing client in Reno, NV with hiring their next high impact employee for their growing medical device manufacturing facility. You'll own a medical device order from the moment it comes in through the moment it lands on the customer's dock. That means leading customer-facing meetings, scheduling production with international suppliers, coordinating local manufacturing and repairs, partnering with Quality and Finance on release, managing logistics through FedEx, and serving as the main point of contact when customers have questions, returns, or issues that need triage. This is a hands-on operations role with two direct reports and a clear path to department manager.
Requirements
- Advanced Excel or Google Sheets experience
- Proven experience with international stakeholders
- Strong organization and high attention to detail
- Comfort being client-facing and owning escalations
- Proficiency with standard ERP apps (Coupa, SAP, Ariba)
- Management background
- Supply chain or fulfillment track record
Nice To Haves
- Med tech or medical device industry experience
- Working fluency in Mandarin Chinese
Responsibilities
- Leading customer-facing meetings
- Scheduling production with international suppliers
- Coordinating local manufacturing and repairs
- Partnering with Quality and Finance on release
- Managing logistics through FedEx
- Serving as the main point of contact for customer questions, returns, or issues
- Customer meetings and relationship management
- Triaging incoming issues and routing them to the right internal team
- Order scheduling on a rolling 12-month horizon
- Daily coordination with APAC and EMEA suppliers
- Handoffs with Quality, Manufacturing, and Finance
- FedEx account management and shipment records
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
