Customer Operations Manager

Resourcing Edge•Reno, NV

3d•Onsite

About The Position

We're assisting a growing client in Reno, NV with hiring their next high impact employee for their growing medical device manufacturing facility. This is a hands-on operations role with two direct reports and a clear path to department manager.

Requirements

Advanced Excel or Google Sheets experience
Proven experience with international stakeholders
Strong organization and high attention to detail
Comfort being client-facing and owning escalations
Proficiency with standard ERP apps (Coupa, SAP, Ariba)
Management background
Supply chain or fulfillment track record
Med tech or medical device industry experience

Nice To Haves

Working fluency in Mandarin Chinese

Responsibilities

Own a medical device order from the moment it comes in through the moment it lands on the customer's dock.
Lead customer-facing meetings.
Schedule production with international suppliers.
Coordinate local manufacturing and repairs.
Partner with Quality and Finance on release.
Manage logistics through FedEx.
Serve as the main point of contact when customers have questions, returns, or issues that need triage.
Customer meetings and relationship management.
Triaging incoming issues and routing them to the right internal team.
Order scheduling on a rolling 12-month horizon.
Daily coordination with APAC and EMEA suppliers.
Handoffs with Quality, Manufacturing, and Finance.
FedEx account management and shipment records.