Customer Operations in Finance Manager, UPM Adhesive Materials Americas

UPM - The Biofore Company•Asheville, NC

5d•Onsite

About The Position

UPM is a global, growing company that innovates for a more sustainable tomorrow, developing renewable alternatives to fossil-based materials. We are looking for a Customer Operations in Finance Manager, UPM Adhesive Materials Americas, who will be accountable for the entire Customer Operation in Finance process, mainly Collection tasks. This role is responsible for the consistent application of collection strategies, mitigation of delinquency in customer account portfolios, and ensuring that collection strategies and segmentations are aligned to drive business and customer value through a strong operating model with key stakeholders. The hiring manager describes the team as positive, high-skilled professionals with great team spirit and a friendly atmosphere, focused on agile new ways of working with continuous improvement, and looking forward to digitalizing and automating processes.

Requirements

A Bachelor's degree or equivalent qualification in Accounting, Finance, or a related area.
A minimum of 6 years of work experience in Accounting/Finance or in a global Collections & Credit environment.
Strong knowledge of the Customer to Cash / Order to Cash end‑to‑end processes and activities, such as Credit Risk, Billing, Collections, Disputes Management, Order Management, and Cash Application.
Excellent leadership ability with the capacity to develop skills and build careers within a Finance organization.
Fluency in English.
A good understanding of your own end‑to‑end process chain and its linkages to other business processes.
Solution‑oriented with a strong problem‑solving mindset and the ability to understand and lead complex topics.
Strong collaboration, influencing, and teamwork skills.
A flexible and positive attitude toward a changing environment.
Adaptive communication and presentation skills.
Only candidates authorized to work within the United States without sponsorship will be considered.

Nice To Haves

Spanish language skills are an asset.

Responsibilities

Be responsible for high quality and the timely completion of activities as part of the Customer Operations in Finance (COIF) function.
Manage, motivate and train direct reports within a culturally diverse team, ensuring an efficient team work environment and individual development.
Effectively build sustainable relationships across the business and Customer Operation in Finance departments to drive proactive collection involvement.
Ensure accurate and on-time monthly reporting.
Achieve DSO and aged debt reduction through effective management of the team and resolution of escalated collections issues and disputes.
Identify and implement process, system and ways of working improvements, consistent with global Customer to Cash/Order to Cash processes where possible.
Develop and monitor Key Performance Indicators.
Perform regular ledger reviews with global Customer Operations in Finance and Sales teams, with escalation of issues to senior management as appropriate.