Customer Operations Coordinator

Sterling Technologies Inc.•Wixom, MI

53d

About The Position

As the Customer Operations Coordinator, you will manage the daily administrative and operational workflows that keep our precision manufacturing facility running smoothly. You will be the primary point of contact for our national OEM partners and will provide high-level support to our leadership team. This role requires a blend of customer service, project management, and basic financial administration.

Requirements

3–5 years in a professional administrative or business coordination role.
Expertise in Microsoft Excel (experience working with XLookups/ VLookups and pivot tables is needed).
Experience with ERP/Accounting software (e.g., Microsoft Dynamics 365, NetSuite, or QuickBooks).
Familiarity with HubSpot or similar CRM tools.
Interest in developing new processes to help scale the business.
Analytical and problem solving skills.
Strong communication and interpersonal skills for client interaction and team collaboration.
Ability to multitask and manage concurrent projects and initiatives.
Proficiency in Excel (Xlookups, Vlookups are your friend) and experience with accounting software.

Nice To Haves

Manufacturing Experience is a plus - understanding the order to shipment process.
Training and experience in problem solving methods is a plus – Lean (5 Whys, etc.), Six Sigma, etc.

Responsibilities

Manage the "Order-to-Shipment" process, including entering purchase orders into the ERP system, providing status updates to customers, and coordinating with the shipping department.
Assist in tracking project timelines, including oversight of first article development and new customer on-boarding, ensuring that engineering and production teams meet client deadlines.
Work with multiple departments to support onboarding and standardize processes and ensure project execution.
Act as the internal "Voice of the Customer" and help maintain focus and urgency on what the customer would consider success.
Build relationships with customers via proactive communications and updates and become a trusted resource for customers.
Support the accounting team with invoicing/billing, processing accounts receivable (AR), and managing customer purchase orders.
Develop and manage early warnings for long lead time components and assist procurement in creating customer-acceptable back-up plans.
Ensure security of supply.
Act as the primary point of contact for billing questions, account updates, and general service inquiries via phone and email.
Investigate and resolve customer complaints or pricing disputes with a focus on "win-win" outcomes.
Maintain clean, up-to-date customer records in our ERP/Accounting Software.