Customer Operations Coordinator
Delta Dental•Rancho Cordova, CA
•$40,500 - $84,800•Hybrid
About The Position
The Customer Operations Coordinator is responsible for supporting Customer Operations teams by teaching and developing Customer Service Representatives, monitoring processes, addressing customer needs, identifying process improvement opportunities, reporting on KPIs, and coordinating with internal departments.
Requirements
- Applicant must undergo a background check.
- Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.
Responsibilities
- Teaching and developing Customer Service Representatives
- Monitoring processes
- Addressing customer needs
- Identifying process improvement opportunities
- Reporting on KPIs
- Coordinating with internal departments
Benefits
- Competitive base and incentive pay
- 401(k) with robust matching and non-matching contributions
- Rich medical & pharmacy benefits
- 100% employer-paid dental and vision benefits
- Holistic wellbeing program with deep financial incentives
- Generous paid time off plus 12 paid holidays and your birthday off
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
