Customer Operations Coordinator

PSEG•Springfield, NJ

4d•$57,800 - $86,600•Hybrid

About The Position

We’re one of the country’s largest energy companies, with a vision of powering a future where people use energy more efficiently and it’s safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day. Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued. We offer a flexible work environment designed to balance employee needs with collaboration and operational excellence. Roles fall into two categories: Onsite: Employees work onsite daily. Hybrid: A blend of remote and onsite work, with at least three onsite days per week required. As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off. More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team. PSEG is not offering visa sponsorship for this position. Job Summary At this time, only current PSEG employees are being considered. Perform detail-oriented administrative and operational duties to support Field & Metering, Billing, and Customer Contact operations.

Requirements

High school diploma or GED.
Minimum 2 years of related professional work experience.
Able to work with minimal guidance demonstrating judgment, attention to detail and effective time management.
Strong oral and written communication skills. Able to communicate effectively with all levels of the organization.
Proven ability to perform multiple tasks and assignments. Ability to maintain confidential information.
Aptitude for learning new software programs.
Must possess a high degree of initiative, professionalism and self-motivation in identifying and accomplishing tasks.
Proven ability to meet deadlines and work under pressure.
Must possess and maintain a valid driver’s license.
Able to work core hours and overtime as required, travel to various work locations within Customer Care, as needed.

Nice To Haves

Bachelor’s degree, Associates' degree or some college level/continuing education courses.
Proven proficiency in the use of SAP, SAP/CCS.

Responsibilities

Perform a variety of detailed-oriented duties supporting PSE&G's Customer Care businesses including: Field & Metering Operations, Billing, Customer Contact
Perform SAP/CCS/EMPOWER data entry and Qualifications for Promotion job placement, service entry and purchase order creation and maintenance, allocation of Purchase Card charges, handle administrative duties such as maintaining appointments and organizing meetings/events.
Prepare correspondence, maintain records, create and maintain charts, spreadsheets and databases for multiple lines of business.
Respond to a wide variety of requests by researching information and conducting analysis.
Coordinate on-call schedule with Electric Distribution, working with issues that are often sensitive in nature.
Track work assignments to ensure timely completion.
Maintain personnel files, local files and confidential correspondence; Time Reporting in SAP.
Cross-train colleagues and back up as needed.