Customer Operations Coordinator

The Zippertubing Company•Chandler, AZ

8d•Onsite

About The Position

The Customer Operations Coordinator plays a vital role in delivering an exceptional customer experience from initial inquiry through final product delivery. Rather than working in a traditional call center environment, you'll coordinate complex customer orders, collaborate with Engineering, Production, Quality, Shipping, and Sales teams, and ensure every order is accurate before entering into production. This position is ideal for someone who enjoys balancing customer relationships with operational excellence while working in a fast-paced manufacturing environment. Success in this role requires strong organization, attention to detail, critical thinking, and the ability to manage multiple priorities with confidence.

Requirements

Associate or Bachelor’s degree in Business, Supply Chain, Communications, or a related field preferred. Equivalent combinations of education, professional training, and relevant work experience will also be considered.
4+ years of experience in one or more of the following: Customer Operations, Customer Success, Account Coordination, Order Management, Customer Service (B2B), Sales Support, Manufacturing Customer Support, Client Services
Experience using CRM and/or ERP systems in a professional environment.
Strong Microsoft Office skills, including Outlook, Excel, and Word.
Excellent written and verbal communication skills.
Strong organizational skills with exceptional attention to detail.
Ability to prioritize multiple tasks while maintaining accuracy.
Demonstrated problem-solving and critical-thinking abilities.

Nice To Haves

Experience supporting manufacturing, industrial, aerospace, medical device, electronics, or engineered products.
Experience with Microsoft Dynamics or similar ERP systems (SAP, Oracle, Epicor, NetSuite, Infor, etc.).
Experience supporting customized or engineered-to-order products.
Associate's or Bachelor’s degree in Business, Supply Chain, Communications, or a related field preferred. Equivalent combinations of education, training, and relevant work experience will also be considered.
Criminal background check (Preferred)
English (Preferred)
US work authorization

Responsibilities

Serve as the primary point of contact for customer inquiries via phone, email, live chat, and in person.
Build trusted relationships by providing responsive, professional service.
Keep customers informed throughout the order lifecycle.
Prepare, review, and process customer quotes and sales orders.
Verify order accuracy including pricing, quantities, specifications, and shipping requirements.
Manage order revisions, cancellations, returns (RMA), and customer requests.
Coordinate payment processing and customer documentation.
Partner with Engineering, Technical Sales, Production, Quality, Shipping, and Purchasing to ensure customer requirements are accurately translated into manufacturable solutions.
Communicate changes and priorities across departments.
Assist with government solicitations and customer-specific requirements when applicable.
Maintain accurate customer and order information within Microsoft Dynamics CRM/ERP.
Monitor open orders and proactively resolve issues before they impact delivery.
Identify opportunities to improve processes and enhance the customer experience.
Maintain organized documentation and records.