Customer Operations Communication Specialist

Allegiant•Las Vegas, NV

27d•$25 - $29•Onsite

About The Position

The Customer Operations Communication Specialist uses specialized knowledge and skills to implement, maintain, and manage internal and external communication efforts as it relates to scheduled, charter, and irregular operations.

Requirements

Must be authorized to work in the US as defined by the Immigration Act of 1986.
Must pass a Criminal Background Check.
High School Diploma/GED
Minimum two (2) years of experience in communications strategy development.
Excellent written and verbal communication skills.
Outstanding organizational and time-management skills.
Experience and knowledge in copywriting, proofreading and editing.
Works well under pressure and meets tight deadlines.
Proficient in basic computer software such as Word, Excel, Microsoft, etc.
Team-oriented and able to work in a collaborative environment.

Nice To Haves

Bachelorâ€™s degree preferred but not required.

Responsibilities

Coordinate and monitor communications between the OCC, Stations, Crew, and Customers.
Serve as a point of contact for internal media requests and delivery of information.
Create, coordinate, and maintain external and internal communications process flows.
Create effective communication strategies during scheduled, charter, and irregular operations.
Maintain library of approved scripts and liaise with Media and Marketing departments for ad-hoc scripts.
Communicate all information proactively and timely with the designated management including Executives and internal/external customers.
Communicate service recovery with internal and external customers.
Maintain Admin Portal business rules.
Maintain Staff Contacts as it relates to the Communications Hub.
Provide support to OCC Customer Operations.
Other duties as assigned.