Customer Operations (Auto Claims)

Revecore

16d•Remote

About The Position

As an Auto Claims billing specialist at Revecore, you will make high-volume, outbound calls to investigate, bill, and maximize payments on medical claims to insurance companies, on behalf of our clients (hospitals and medical providers). Our comprehensive training begins on your first day and lasts 8-10 business days. It is led by instructors and incorporates interactive discussions and hands-on activities to accommodate diverse learning preferences. Success starts with training. That's why we ask all new team members to be fully present each day, participate actively, and remain on camera. You will be busy investigating and researching details of an auto accident to determine who the payer will be. This will require a high volume of outbound calls to patients, insurance company representatives, and attorneys. Once confirmed, you will submit the bills and proper documentation to the insurance company, ensuring maximized payments to our clients (medical providers). If the bills aren't paid correctly, you will determine follow up steps and resubmit bills for additional payment. You will also contribute to your team with various denial reports, audits, and overall support.

Requirements

Working knowledge of Microsoft Office (Word, Excel, Outlook)
Technical proficiency to work on multiple computer screens and software applications simultaneously
Ability to maintain strong performance in a fast-paced environment with productivity metrics
Ability to remain organized while multi-tasking
Critical thinking and problem-solving skills
Clear communication, both verbally and in writing
A private, distraction-free environment to work from in your home
On-Camera Presence
A secure internet connection
Home internet with speeds >20 Mbps for downloads and >10 Mbps for uploads
Workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive
Must reside in the United States

Nice To Haves

Experience with Coordination of Benefits
General understanding of insurance billing
An unnatural ability to put together a 1,000 piece puzzle in record time
Pride in solving the mystery on a TV crime show before the main character

Responsibilities

Make high-volume, outbound calls to investigate, bill, and maximize payments on medical claims to insurance companies.
Investigate and research details of an auto accident to determine the payer.
Make a high volume of outbound calls to patients, insurance company representatives, and attorneys.
Submit bills and proper documentation to the insurance company.
Determine follow-up steps and resubmit bills for additional payment if bills are not paid correctly.
Contribute to the team with various denial reports, audits, and overall support.