Customer Operations Associate (Progression)

Xcel Energy • Denver, CO

2d • Hybrid

About The Position

Xcel Energy Outdoor Lighting Group is looking to hire a talented and customer-focused Customer Operations Associate (Progression)! The position is based at our Lipan Distribution Center (LDC), Denver 80223, on a hybrid (3 days per week in office) work schedule. This position is responsible for responding to customer inquiries by phone and email, processing outdoor lighting outages and service requests, coordinating with field crews and contractors, handling billing and account changes, maintaining accurate customer and asset records, performing data entry and data cleanup, supporting special projects, and providing exceptional customer service while ensuring timely and accurate completion of work.

Requirements

• Knowledge of SAP
• Skills in SAP
• Knowledge of GIS
• Skills in GIS
• Knowledge of CRS
• Skills in CRS
• Knowledge of Microsoft Excel
• Skills in Microsoft Excel

Responsibilities

• Responding to customer inquiries by phone and email
• Processing outdoor lighting outages and service requests
• Coordinating with field crews and contractors
• Handling billing and account changes
• Maintaining accurate customer and asset records
• Performing data entry and data cleanup
• Supporting special projects
• Providing exceptional customer service while ensuring timely and accurate completion of work

Benefits

• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Employee recognition program
• Pension
• 401(k) plan
• Vacation
• Holidays
• Personal Leave
• Sick Time
• Volunteer Paid Time Off (VPTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed