Customer Onboarding Specialist - Ontario

Medfar

15h • Remote

About The Position

As a Product Deployment Specialist, you will support clinic staff in the effective use of MEDFAR’s web-based electronic medical record (EMR) and ensure successful implementations tailored to each clinic. You will join a multidisciplinary team that welcomes new clients and guides them in adopting MEDFAR’s care management solutions. The deployment team’s work directly contributes to improving clinical processes.

Requirements

• Post-secondary studies in health, education, health software, project management, another relevant field, or equivalent experience.
• 2 to 3 years of relevant experience in project management and software deployment.
• Strong organizational skills and ability to structure a work plan.
• Excellent customer service and thoroughness.
• Ability to build fruitful interpersonal relationships and recognize complex emotions in others.
• Valid Class 5 driver’s license and access to a vehicle.
• Flexibility in schedule and ability to travel throughout Ontario.

Responsibilities

• Help define the needs of new customers as part of the onboarding team.
• Plan and prepare the technological park required to deploy MEDFAR products.
• Implement the functional interfaces required for product deployment.
• Develop IT clinical processes related to deployment to support optimal use of the EMR.
• Participate in remote and on-site project deployments, using tailored tools according to project size or complexity.
• Prepare and conduct advanced training tailored to clinic clerical and medical staff.
• Organize client Q&A sessions at clinics.
• Design presentations and write project reports.
• Support clients throughout the implementation process.
• Apply corrective and preventive interventions aimed at improving clinical processes.

Benefits

• Remote work and flexibility to support work-life balance.
• RRSP contribution.
• Healthcare insurance from day one.
• Three weeks of paid time off.
• Onboarding program to help employees become familiar with the organization and digital healthcare field.
• IT equipment provided, with additional gear if needed.
• Internal growth opportunities, including promotions and internal mobility.
• Wellness and social committee initiatives supporting team cohesion, mental health, and employee well-being.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree