Customer Onboarding Specialist

McKesson•Irving, TX

1d•Hybrid

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. We are seeking a Customer Onboarding Specialist to support our Pharmacy and Specialty Distribution customers. This is a hybrid role, requiring on-site presence at the Las Colinas office a minimum of two (2) days per week, with remaining days remote. Specific in-office days may be designated based on team needs and business priorities. Job Summary The Customer Onboarding Specialist supports the end-to-end onboarding process for new customers, serving as a key point of contact to ensure accounts are set up accurately and ready for ordering. This role works closely with cross-functional teams including Credit, Contract Administration, Regulatory, and Sales to coordinate onboarding activities, track progress, and resolve issues. The ideal candidate is detail-oriented, organized, and eager to learn in a fast-paced, team-driven environment.

Requirements

0–2 years of experience in operations, customer support, sales support, or administrative roles
Strong communication and teamwork skills
Sound organizational skills and attention to detail
Ability to manage multiple tasks in a fast-paced environment
Problem-solving and analytical skills
Proficiency in Microsoft Office 365
Bachelor’s degree or equivalent experience

Nice To Haves

Experience in the pharmaceutical or healthcare industry
Exposure to tools such as Salesforce, SAP, Smartsheet, or Tableau

Responsibilities

Support the end-to-end onboarding process for new customer accounts
Ensure all pricing, regulatory, and credit requirements are completed accurately before account activation
Partner with internal teams to coordinate onboarding steps and track progress
Monitor onboarding timelines and follow up to help meet SLAs
Provide day-to-day support for customer and stakeholder questions, including issue resolution and escalation as needed
Maintain accurate and timely documentation and workflow submissions
Assist in preparing status updates and onboarding reports for internal teams
Gather and review data from systems such as SAP, Salesforce, and Smartsheet to support onboarding activities
Identify opportunities to improve processes and reduce delays
Support special projects and additional onboarding tasks as assigned