Customer Onboarding Specialist - Veterinarian

Cencora•Remote, KY

3d•Onsite

About The Position

This role is in support of Cencora's distribution services in the US operating through our AmerisourceBergen business. The Customer Onboarding Specialist coordinates kickoff scheduling, environment readiness, and required access using approved playbooks and service catalogs. They collect and verify customer data, contracts, and technical prerequisites against onboarding checklists and policy thresholds. The specialist enters account, entitlement, and configuration details in designated systems per work instructions and role-based permissions. They confirm completion of required documentation, approvals, and controls, escalating exceptions with clear notes and evidence. Additionally, they correspond with customers using approved scripts to explain next steps, capture confirmations, and schedule milestones. The role involves recording onboarding progress, tickets, and artifacts to maintain traceable, audit-ready work products and handoffs. Finally, they report risks, blockers, and customer feedback promptly and propose minor improvements to templates or steps for review.

Requirements

1-2 years of experience in customer onboarding, customer operations, order management, implementation coordination, or a related field required.
Bachelor's degree in business, operations, information systems, or a related field, or equivalent experience preferred.

Responsibilities

Coordinates kickoff scheduling, environment readiness, and required access using approved playbooks and service catalogs.
Collects and verifies customer data, contracts, and technical prerequisites against onboarding checklists and policy thresholds.
Enters account, entitlement, and configuration details in designated systems per work instructions and role-based permissions.
Confirms completion of required documentation, approvals, and controls; escalates exceptions with clear notes and evidence.
Corresponds with customers using approved scripts to explain next steps, capture confirmations, and schedule milestones.
Records onboarding progress, tickets, and artifacts to maintain traceable, audit‑ready work products and handoffs.
Reports risks, blockers, and customer feedback promptly and proposes minor improvements to templates or steps for review.