Customer Onboarding Manager
About The Position
Universal Logistics Holdings is a multi-billion-dollar provider of transportation, intermodal, and supply chain solutions. For over 90 years, we've delivered exceptional service through innovative solutions and a talented team committed to operational excellence. The Customer Onboarding Manager will lead a small team responsible for onboarding new customers, maintaining customer data, and ensuring a seamless onboarding experience. This hands-on role serves as a key liaison between customers and internal departments while driving process efficiency and customer satisfaction.
Requirements
- Leadership or team management experience.
- Strong communication and relationship-building skills.
- Excellent organizational and problem-solving abilities.
- High attention to detail and data accuracy.
- Ability to manage multiple priorities in a fast-paced environment.
Nice To Haves
- Logistics, transportation, or supply chain experience preferred.
Responsibilities
- Manage daily customer onboarding operations and support team performance.
- Ensure onboarding activities are completed accurately and on time.
- Maintain customer data within TMS, GP, and PortPro systems.
- Review customer credit information and onboarding requirements.
- Coordinate with customers, EDI teams, and internal stakeholders.
- Monitor KPI performance and identify improvement opportunities.
- Serve as the primary point of contact for onboarding-related issues and customer needs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
