Senior Manager Customer Onboarding

Lowe's Companies, Inc. • Mooresville, NC

2d • Onsite

About The Position

The Senior Manager Customer Onboarding is responsible for leading the end-to-end onboarding and contract lifecycle for National Accounts customers. This role partners with Sales and Operational teams to drive consistent execution across deal and RFP onboarding, customer setup, program deployment, and ongoing agreement management. This role is accountable for a structured, high-impact onboarding experience that accelerates adoption, reduces friction, strengthens early engagement, and supports long-term customer success and business growth.

Requirements

• Bachelor’s degree Business, Sales, Operations, or a related field or equivalent years of experience in lieu of education requirement, if applicable
• 5 Years Experience in sales, account management, customer onboarding, customer success, contract operations, or related customer-facing business support functions.

Nice To Haves

• Experience supporting customer implementations, operational transitions, or contract-related processes.
• Experience with eCommerce, third-party platforms, or complex account/customer setup processes.

Responsibilities

• Lead the end-to-end onboarding experience for National Accounts customers, ensuring a consistent, efficient, and successful transition into Lowe's Pro programs and services.
• Partner cross-functionally with Sales, Marketing, Credit, Account Services, ePro, and other operational teams to align activities, remove barriers, and ensure successful execution throughout onboarding and contract support processes.
• Manage the National Accounts contract lifecycle, including deal development, contracting, onboarding, and ongoing execution.
• Oversee onboarding projects and related customer implementations, ensuring timely delivery, adherence to timelines, and strong coordination across internal and external stakeholders.
• Expand team support beyond initial onboarding to include coordination across renewals, amendments, operational transitions, and ongoing execution needs.
• Establish and maintain strong relationships with customers and Sales to improve adoption, satisfaction, retention, and long-term customer success.
• Analyze customer data, onboarding trends, and operational challenges to identify opportunities for process improvement, stronger execution, and better customer outcomes.
• Ensure effective account setup, customer transition support, and coordination of required documentation, reference materials, escalation paths, and handoffs to ongoing account support teams.
• Gather customer and stakeholder feedback, monitor results, and continuously improve the onboarding and contract support model to reduce friction, accelerate speed to value, and support business growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager