Customer Onboarding Manager

Universal Logistics • Warren, MI

1d

About The Position

Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area. Apply today to become part of the Universal team! Are you a customer-focused leader looking to grow your career with a leading transportation and logistics company? Universal Logistics Holdings is a multi-billion-dollar provider of transportation, intermodal, and supply chain solutions. For over 90 years, we've delivered exceptional service through innovative solutions and a talented team committed to operational excellence. Position Summary The Customer Onboarding Manager will lead a small team responsible for onboarding new customers, maintaining customer data, and ensuring a seamless onboarding experience. This hands-on role serves as a key liaison between customers and internal departments while driving process efficiency and customer satisfaction.

Requirements

• Leadership or team management experience.
• Strong communication and relationship-building skills.
• Excellent organizational and problem-solving abilities.
• High attention to detail and data accuracy.
• Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

• Logistics, transportation, or supply chain experience preferred.

Responsibilities

• Manage daily customer onboarding operations and support team performance.
• Ensure onboarding activities are completed accurately and on time.
• Maintain customer data within TMS, GP, and PortPro systems.
• Review customer credit information and onboarding requirements.
• Coordinate with customers, EDI teams, and internal stakeholders.
• Monitor KPI performance and identify improvement opportunities.
• Serve as the primary point of contact for onboarding-related issues and customer needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed