Customer Onboarding Manager, Payroll

Justworks•New York, NY

8h•$36 - $40•Hybrid

About The Position

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. As an Onboarding Manager, you are a trusted partner to new customers and a critical driver of successful implementations. You bring a consultative, service-first approach to your work, balancing structured execution with the ability to tailor onboarding experiences to meet customer needs. You are skilled at managing multiple stakeholders and navigating ambiguity, ensuring alignment across customers and internal teams. You take ownership of the onboarding process end-to-end, proactively managing timelines, identifying risks, and driving outcomes. You are confident leading customer conversations, asking thoughtful questions to understand goals, and translating those insights into actionable onboarding plans. You are a strong communicator who can explain complex concepts clearly and guide customers toward best practices. You are adaptable and solution-oriented, able to troubleshoot challenges and make informed decisions that keep onboarding on track. You are continuously refining your approach and contributing to a high standard of customer experience.

Requirements

2–5 years of experience in customer onboarding, implementation, or customer success
Strong project management and stakeholder management skills
Ability to explain complex products or services clearly and effectively
Strong attention to detail with the ability to manage competing priorities
Experience working cross-functionally in a fast-paced environment

Responsibilities

Serve as the main point of contact for new customers, owning the end-to-end onboarding experience
Project manage onboarding implementations, ensuring timely completion of all milestones
Deliver and tailor core onboarding calls based on customer needs
Apply a consultative approach to understand customer goals and align onboarding accordingly
Proactively monitor onboarding progress and drive accountability across stakeholders
Identify risks and blockers and lead resolution strategies across cross-functional teams
Provide guidance on product configuration, payroll readiness, and best practices
Triage and resolve customer inquiries, ensuring a high-quality and responsive experience
Partner closely with Sales to ensure a seamless transition into onboarding
Prepare and deliver onboarding completion summaries and transition documentation
Performs other related duties as assigned