Customer Onboarding Manager, Beam

CompanyCam • Austin, TX

9d • $60,000 - $65,000 • Hybrid

About The Position

We’re looking for a Customer Onboarding Manager to support onboarding, customer enablement, and support operations that drive strong customer experiences and long-term retention. In this role, you’ll help ensure customers feel supported, confident, and successful from their first interaction through ongoing usage.
You’ll partner closely with Customer Success, Support, and Technical Account Management teams to deliver high-quality onboarding, training, and support experiences. You’ll be working on a growing area of our platform bringing fintech and AI into construction workflows, from project estimating to bill payments and expense management. This role plays a key part in maintaining operational consistency, improving customer workflows, and identifying opportunities to enhance the overall customer journey.
This is a highly collaborative role with strong exposure to customer lifecycle operations, making it ideal for someone who enjoys working directly with customers while improving systems and processes behind the scenes.
Location: This is a hybrid role based in Austin, TX. Candidates are expected to work from our Austin office three days per week, with flexibility to work remotely on the remaining days.

Requirements

• 1–2 years of experience in a customer-facing role such as support, onboarding, SDR, or BDR, ideally within a SaaS or technology environment
• Comfort leading customer calls, trainings, or product walkthroughs
• Experience using CRM or support tools such as HubSpot or similar platforms
• Strong written and verbal communication skills
• Highly organized with strong attention to detail and follow-through
• Customer-first mindset with a genuine desire to help users succeed
• Ability to manage multiple priorities in a fast-paced environment
• Comfort leveraging AI tools to improve productivity and communication
• A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving.
• A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.

Responsibilities

• Serve as a primary point of contact for customer support, responding to tickets with timeliness, accuracy, and strong attention to detail
• Proactively engage new customers to drive onboarding momentum and ensure successful implementation
• Schedule and coordinate onboarding sessions in partnership with Technical Account Managers
• Deliver product trainings and walkthroughs to help customers confidently use platform features
• Triage customer issues and escalate more technical questions to appropriate internal teams
• Maintain accurate records of customer interactions, issues, and resolutions within CRM and support systems
• Identify patterns in customer questions and feedback, surfacing insights to improve product, processes, and customer experience
• Support the creation and maintenance of onboarding materials, help documentation, and internal resources
• Leverage AI tools to improve response quality, summarize interactions, and increase workflow efficiency
• Collaborate cross-functionally with Customer Success, Support, and Product teams to ensure a seamless customer experience
• Contribute to process improvements that enhance onboarding efficiency, support quality, and customer satisfaction

Benefits

• This is a salaried position at CompanyCam. Our starting salary range is $60,000-$65,000 per year and is based on experience. We also offer meaningful equity and other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees