Customer Onboarding Executive

Trybe • Dallas, TX

6d

About The Position

TRYBE is a growing technology business that provides software to help spas, hotels, and leisure businesses manage operations, streamline bookings, manage services, and create new revenue opportunities. The Customer Onboarding Executive ensures new customers have a smooth introduction to the platform and are confident using it. The role owns the onboarding journey, including setup, configuration, training, product adoption, and handover after launch. It also contributes to improving onboarding processes based on customer feedback and identified pain points.

Requirements

• Solid experience in a Customer Onboarding role, managing the full onboarding process.
• Highly organised and detail-oriented, with a focus on helping new customers feel confident and supported.
• Strong communication and interpersonal skills to guide clients through setup, training, and early adoption with clarity and patience.
• Proactive and tech-savvy, with an interest in solving problems and improving the onboarding experience.
• Strong problem-solving skills and a solution-driven approach.

Responsibilities

• Guide new customers through onboarding, from initial setup and configuration through product adoption.
• Deliver engaging training sessions and product demonstrations tailored to each customer’s needs and goals.
• Act as the main point of contact during onboarding and ensure a smooth post-launch handover to Customer Success or Account Management.
• Collaborate with Product, Support, and Sales teams to resolve issues, answer questions, and support a seamless customer experience.
• Gather feedback, identify onboarding pain points, and suggest improvements to workflows or content.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed