Customer Onboarding Executive

Trybe • Dallas, TX

5d

About The Position

TRYBE is a growing technology business that provides software to help spas, hotels, and leisure businesses manage operations, streamline bookings, manage services, and unlock revenue opportunities. The company works with customers in multiple countries.

The Customer Onboarding Executive owns the onboarding journey for new TRYBE customers, helping them get set up and configured, understand how to use the platform, and become confident and ready to use it. The role contributes to a positive first impression, product adoption, and customers’ long-term success. The executive serves as the main onboarding contact and ensures a smooth handover to Customer Success or Account Management after launch.

Requirements

• Solid experience in a Customer Onboarding role, managing the full onboarding process.
• Highly organised and detail-oriented, with a focus on helping new customers feel confident and supported.
• Strong communication and interpersonal skills, with the ability to guide clients through setup, training, and early adoption clearly and patiently.
• Proactive and tech-savvy, with an interest in solving problems and improving the onboarding experience.
• Strong problem-solving skills and a solution-driven approach.

Responsibilities

• Guide new customers through onboarding, from initial setup and configuration through successful product adoption.
• Deliver engaging training sessions and product demonstrations tailored to each customer’s needs and goals.
• Act as the main point of contact during onboarding and ensure a smooth post-launch handover to Customer Success or Account Management.
• Collaborate with Product, Support, and Sales to resolve issues, answer questions, and provide a seamless customer experience.
• Gather feedback, identify pain points, and suggest workflow or content enhancements to continuously improve onboarding processes.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed