Customer Onboarding Associate

Relay Payments•Atlanta, GA

7h•Hybrid

About The Position

Serving as an ambassador for the Relay Payments brand, our Customer Onboarding Associate ensures small fleets are onboarded properly and successfully using Relay for all over-the-road payments. Relay’s customer associates work with carriers and partners via phone and email to assist with the application process, training on how to use the system, and responding to the customer’s needs. Application Support: Proactively reach out to customers to assist with the application submission process and answer questions about the product. Customer Onboarding: Lead smooth onboarding processes, set up accounts, and ensure customers are operational quickly. Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication. Partner with customers on product education as they initiate use and adopt purchased software. Account Management: Professionally answer inbound calls, chats, and emails from customers that require assistance with any of Relay’s product offerings. Follow-up with customers where further research or communication of resolution is required. Partner Management : Work with partners on referrals and accounts. Team Goals: Work with team leadership to ensure we are successfully onboarding customers and meeting all standards for sales, implementation and account management. This role works 9am-5pm Monday through Friday. This role is in-office at Cobb Galleria on Mondays, Tuesdays, and Thursdays each week.

Requirements

Preferably 1+ year of customer service, support, sales, implementation or call center experience
Extensive verbal communication is required for customer and partner interaction
Excellent email and written communication skills are required for customer and partner interaction
Passion and willingness to learn + support newly launched product offerings
Ability to develop relationships and work closely at all levels of an organization

Responsibilities

Proactively reach out to customers to assist with the application submission process and answer questions about the product.
Lead smooth onboarding processes, set up accounts, and ensure customers are operational quickly.
Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication.
Partner with customers on product education as they initiate use and adopt purchased software.
Professionally answer inbound calls, chats, and emails from customers that require assistance with any of Relay’s product offerings.
Follow-up with customers where further research or communication of resolution is required.
Work with partners on referrals and accounts.
Work with team leadership to ensure we are successfully onboarding customers and meeting all standards for sales, implementation and account management.