Associate Customer Onboarding Manager

World Wide Technology Healthcare Solutions • Jenks, OK

22h • $50,000 - $65,000

About The Position

World Wide Technology is seeking an Associate Customer Onboarding Manager to facilitate onboarding and software lifecycle activities for customers engaged in recurring revenue agreements. This role represents the initial post-signature contact with clients and provides guidance regarding license consumption, OEM tools, provisioning, reporting, and custom requests. The primary objective is to proactively eliminate obstacles, establish a robust foundation, and maximize consumption of entitled software and features, thereby supporting customers in achieving their business goals.

The Associate Onboarding Manager must effectively communicate the importance of onboarding initiatives, which are essential for establishing necessary conditions for success. Operationalizing a client’s technology solution requires thorough knowledge of software entitlements, functionalities, and best practices for utilization. Upon achieving operational readiness, the Onboarding Manager adopts the client’s objectives as their own, focusing exclusively on ensuring the client’s success in advancing their business strategies.

Ideal candidates demonstrate persistence and a strong willingness to learn. This position offers an excellent opportunity for highly driven individuals to broaden their understanding of business operations. Engaging presentation skills and innovative thinking are crucial for success. Daily responsibilities may fluctuate, requiring adaptability, flexibility, and the capacity to develop new processes as needed.

Key qualifications for this role include:

Strong organizational abilities, with proficiency in multitasking
Initiative and comfort working in dynamic, ambiguous environments
Effective problem-solving skills and practical judgement
Ability to operate independently and prioritize daily tasks
Enthusiasm for continuous learning and adaptability
Effective use of a tool to track shared workloads
Anticipatory approach to identifying needs and outcomes
Capability to create and deliver presentations to customer contacts and stakeholders
Resilience and determination to overcome challenges
Commitment to network with peers and self-education to support customers’ technology requirements
Willingness to learn from senior team members with minimal supervision

Requirements

• Experience (1-2 years) in the fields of Customer Success, Sales, Business Development, or Project Management
• Base-level understanding of Cisco Enterprise Agreements, products and solutions is required, Cisco certification is a plus
• Proven ability to successfully solve problems quickly and take a “common sense” approach to challenges
• Ability and willingness to perform comfortably within an ambiguous and quickly changing environment
• Experience dealing with all levels of Corporate structure
• Strong business acumen
• Strong internal motivation and passion for learning
• Proven facilitation skills
• Strong project or process management skills
• Strong organizational abilities, with proficiency in multitasking
• Initiative and comfort working in dynamic, ambiguous environments
• Effective problem-solving skills and practical judgement
• Ability to operate independently and prioritize daily tasks
• Enthusiasm for continuous learning and adaptability
• Effective use of a tool to track shared workloads
• Anticipatory approach to identifying needs and outcomes
• Capability to create and deliver presentations to customer contacts and stakeholders
• Resilience and determination to overcome challenges
• Commitment to network with peers and self-education to support customers’ technology requirements
• Willingness to learn from senior team members with minimal supervision

Nice To Haves

• Previous Program/Project management a definite plus

Responsibilities

• Serve as a primary contact for clients, field sales, and all EA activities
• Support assigned Customer Experience team members by adhering to timelines, requirements, and priorities
• Support account team members on Lifecycle Onboarding by adhering to timelines, requirements, and priorities
• Manage client requests to transition EA deals and lifecycle onboarding to an operational state
• Develop materials and facilitate customer onboarding kickoff calls
• Document onboarding activities in Gainsight, following playbook protocols
• Construct and present Customer Success Roadmaps to foster increased adoption and utilization
• Develop templatized material to review data sets within tools for onboarding purposes
• Construct client’s online portal, consisting of all EA specifics and requirements, WWT services, WWT engagements, etc.
• Provide in-depth licensing training and best practices
• Maintain ongoing knowledge and insight of supported products and programs
• Partner with all areas of WWT to ensure the client is exposed to services and value throughout the term of their agreements
• Engage with our OEM partners to achieve expertise around assigned OEM’s products, people, and processes
• Manage all aspects of client requests in order to drive consumption with full engagement with WWT delivery departments
• Identify new areas of opportunity beyond current organizational thinking
• Ability to self-educate and self-regulate time, focus and efforts to appropriately onboard yourself into the role/team, leveraging senior team members as mentor-type partners

Benefits

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees