Customer Onboarding Advisor
About The Position
Petal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare through Healthcare BI, advanced analytics, and informed insights. The Xacte division offers an innovative medical billing solution, enabling healthcare professionals, medical clinics, and billing agency partners to benefit from a distinctive synergy of expertise and technology. Our commitment to fostering an exceptional workplace culture has earned us notable recognitions, including being listed as a Great Place to Work in both the technology and healthcare sectors. Join us in our mission to empower healthcare innovators and improve healthcare differently.
Requirements
- Organized, comfortable in a fast-paced environment, and attentive to delivering a high-quality client experience.
- Structured and detail-oriented in follow-ups.
- Able to manage multiple priorities without losing track.
- Comfortable interacting with a variety of stakeholders, including professionals.
- Communicate clearly and effectively in both French and English.
- Able to build strong, trust-based relationships with clients.
- Comfortable using technology and web-based platforms.
- Relevant experience in customer service, onboarding, or coordination.
- Able to thrive in a fast-paced environment with tight deadlines.
- Able to work independently within a structured framework.
Responsibilities
- Support physicians who use the Xacte medical billing platform, from needs assessment through to go-live.
- Ensure that their profile is properly created, that all information is complete, that they are correctly registered with the RAMQ, and that everything is in place so they can start using the platform effectively.
- Deliver a structured, seamless, and professional experience, while building a relationship of trust from the very beginning.
- Take ownership of new clients as they come on board and understand their needs.
- Set up and configure their profiles while validating required information.
- Coordinate next steps with internal teams (training, billing, support).
- Follow up to ensure a seamless and timely go-live.
Benefits
- A hands-on role with a direct impact on physicians experience across Quebec
- A work environment where collaboration and respect are part of everyday life
- An experienced and approachable team
- Evolving tools and processes
- A growing company in the healthcare sector
- An inclusive environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
