Customer On-Site Manager - Milpitas, CA

Traba • Henderson, NV

1d • $40 - $40 • Onsite

About The Position

As the Customer On-Site Manager, you will be Traba’s senior operational leader embedded within one of its most strategic client partnerships: a leading manufacturer of AI inference hardware. You will serve as the primary point of contact between Traba and the client’s on-site leadership, own service delivery end to end, and represent Traba within a highly technical, fast-moving production environment.

The role is suited to a polished, analytically minded operator who can earn the trust of engineering and operations stakeholders, translate their needs into workforce plans, and lead a high-performing on-site team. You will be the face of Traba at the site, and the standard you set will define the partnership.

This is a full-time, on-site role of 40 or more hours per week in the San Jose/Milpitas area. Coverage may expand to multiple regional locations.

Requirements

• Bachelor’s degree in Business, Operations Management, Supply Chain/Logistics, Industrial Engineering, or a related field.
• 10 or more years of professional experience, including at least 3–4 years in an on-site operations leadership, account management, or client-facing operations role.
• Proven track record managing high-stakes client relationships with senior or technical stakeholders.
• Strong analytical skills, including comfort building reports, tracking KPIs, and using data to drive decisions; proficiency in Excel or Google Sheets expected.
• Exceptional written and verbal communication skills, with the ability to present confidently to executives and engineers.
• Polished, composed, and credible executive presence in a professional, high-expectations environment.
• Experience leading or coaching frontline teams and setting and enforcing high standards.
• Highly organized, detail-oriented, and proactive, with sound judgment under pressure.
• Comfort working on-site in a manufacturing environment and adapting quickly to evolving priorities.

Nice To Haves

• Master’s degree (MBA or similar).
• Experience in semiconductor, electronics, hardware, automotive, or other advanced manufacturing environments.
• Familiarity with ESD, cleanroom, ISO, or lean/Six Sigma practices.
• Background in staffing, workforce management, or operations consulting.
• Bilingual in English and Spanish.

Responsibilities

• Own the relationship with the client’s operations, manufacturing, and leadership teams; run regular business reviews, anticipate needs ahead of production ramps, and advise on workforce strategy.
• Drive measurable outcomes across fill rate, attendance, retention, quality, and productivity; define site KPIs, track performance, and present data-backed reporting to client and Traba leadership.
• Partner with the client to forecast labor needs across production schedules, launches, and scale-up phases, and translate forecasts into staffing, onboarding, and scheduling plans.
• Oversee worker vetting, onboarding, training, and performance management; coach workers, enforce site standards, and build a culture of accountability, safety, and quality.
• Ensure workers are trained on and follow site-specific protocols, which may include ESD handling, cleanroom practices, safety standards, and quality procedures; identify process gaps and implement improvements.
• Proactively surface risks and manage incidents and escalations with sound judgment, discretion, and clear communication.
• Coordinate between the client, Traba Operations, Worker Support, and leadership to ensure alignment and fast execution.
• Identify opportunities to expand Traba’s footprint within the account and partner with internal teams to execute.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior