Customer Network Engineer, GEN Customer Network Solutions

Google•Austin, TX

2d•$150,000 - $217,000

About The Position

The Customer Network Engineer is part of Google's Network Engineering team, which operates Google's global network reliably and at scale. The role contributes to network design and feature enhancements, monitors network performance, coordinates planned maintenance, adjusts hardware components, and responds to connectivity issues. The team works with evolving technologies to keep Google's network reliable and users connected to Google's applications, products, and services. Within the Technical Infrastructure team, this role helps develop and maintain the infrastructure and platforms that support Google's products. The engineer advises customers, translates business needs into network requirements, guides product implementation and usage, and partners with customers and engineering to ensure solutions address validated business needs. The role also leads requirements analysis, engineering design, and solution development for Google's Enterprise Network infrastructure, and supports team effectiveness through design reviews, mentoring, automation, and reliability improvements.

Requirements

Bachelor's degree in Computer Science, Engineering, a related field, or equivalent practical experience.
6 years of experience with network routing protocols, design, and troubleshooting, working with network equipment providers.
6 years of experience guiding enterprise customers or external stakeholders through enterprise network design and operations product implementation, deployment, and optimization in a global environment.
5 years of experience using Python or Go as part of a daily workflow.

Nice To Haves

Certifications in CCIE, CCDE, or JNCIE, or equivalent-level experience.
Experience with large enterprise network design and operations in a global environment.
Experience designing, analyzing, and troubleshooting large-scale distributed systems.
Knowledge of VXLAN, BGP EVPN, 802.1x, LACP, MacSec, encryption, key management, micro-segmentation, ACL, and cloud technologies.

Responsibilities

Translate business needs into network requirements and provide technical advice to customers.
Guide customers through product implementation and usage.
Partner with customers and engineering to ground innovation in real-world business problems and validated use cases.
Work with business relationship leads to analyze customer requirements or potential problems and develop solutions and policy recommendations.
Support team effectiveness through design reviews, technical mentoring, and career development support.
Scale systems sustainably through tools and automation, and improve reliability and velocity by driving change.
Lead development of Google's Enterprise Network infrastructure through engineering design documents and specifications.
Lead requirements analysis, engineering design, and solution development for Google's Enterprise Network infrastructure.
Help operate the network reliably at scale, including monitoring performance, coordinating planned maintenance, adjusting hardware components, and responding to network connectivity issues.