Customer Marketing Manager
About The Position
Datadog is looking for a driven, entrepreneurial Customer Marketing Manager to join our Corporate Marketing team — a group of talented professionals responsible for sourcing, creating, and amplifying stories of customers who are achieving meaningful technology and business outcomes with Datadog. This role is designed for marketers who thrive in dynamic environments, are passionate about building genuine customer relationships, and know how to turn great stories into compelling, data-driven programs. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
Requirements
- 4+ years of experience in customer marketing and/or advocacy for a B2B technology company
- Exceptional communication (verbal and written) and interpersonal skills, capable of building strong relationships with customers and internal teams
- Proficient in CRM and business analytics tools, like Salesforce, Metabase, and Tableau
- Excellent organizational skills and the ability to manage multiple projects simultaneously
- A Bachelor’s degree in Marketing, Business, Communications, or a related field
Responsibilities
- Source and track opportunities to promote customer wins by working with cross-functional partners across product marketing, partner marketing, sales, customer success, marketing operations, demand generation, and more
- Track and report on program performance, including participation rates, customer reception, content output, and influenced pipeline and closed deals
- Build a portfolio of customer advocates through online and in-person engagements to source strong stories and promotional opportunities
- Interview customers and product leaders — in-person and on camera — to produce customer marketing assets, like case studies, video testimonials, promotional quotes, and slides
- Design, deliver, and continuously optimize programs and incentive strategies that attract customers to participate in advocacy activities
- Lead programs that drive high-quality customer reviews to peer review sites such as Gartner Peer Insights, G2, and TrustRadius
- Influence how the broader team operates by modeling best practices, championing process improvements, and driving adoption of AI tools and cross-team efficiencies
Benefits
- Generous and competitive benefits package
- New hire stock equity (RSUs)
- Employee stock purchase plan
- Continuous career development and pathing opportunities
- Product training to develop an in-depth understanding of our product and space
- Best in breed onboarding
- Internal mentor and buddy program cross-departmentally
- Friendly and inclusive workplace culture
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
