Customer Manager (12-month fixed term)

The Clorox Company

19h • Remote

About The Position

As part of our IGNITE strategy, the Customer Manager plays a key role in driving commercial excellence and delivering sustainable growth across key customer accounts. Reporting to the Customer Team Leader, you will lead day-to-day account management while contributing to strategic planning, execution, and strong customer partnerships. This role offers the opportunity to combine analytical thinking, customer engagement, and business ownership to deliver value for Clorox, our customers, and shoppers. The role will be under a 12-month fixed-term contract.

Requirements

• 5+ years of sales experience in Consumer Packaged Goods.
• Experience managing key retail accounts including Metro Quebec (Metro Richelieu Inc.), Jean Coutu (Le Groupe Jean Coutu Inc.) and Super C.
• Strong understanding of the Canadian retail landscape and category management principles.
• Proven ability to lead and influence across functions and with customers.
• Experience across multiple sales areas, including retail, account management, and sales planning.
• Strong financial and analytical skills, with the ability to translate data into actions.
• Excellent presentation and storytelling skills, with the ability to engage and influence stakeholders.
• Proficiency in Microsoft Office and sales/analytics tools.
• Bachelor’s degree required.
• Bilingual in French and English.

Responsibilities

• Act with a general manager mindset, owning business planning cycles including MBRs, QBRs, and Joint Business Planning.
• Support and execute long-term customer strategies aligned with Clorox priorities.
• Leverage Net Revenue Management (NRM) principles to optimize trade investment and drive profitable growth.
• Build strong, multi-level customer relationships through effective storytelling and engagement.
• Apply a 360° omni-channel perspective to drive customer and shopper success.
• Analyze performance data and post-promotion results to identify opportunities and improve outcomes.
• Deliver accurate forecasts and scenario planning to support business decisions.
• Identify and act on growth opportunities using data-driven insights.
• Execute promotional plans and trade programs with excellence and attention to detail.
• Utilize systems and tools such as Exceedra, POS, Nielsen, and Numerator to manage performance.
• Collaborate cross-functionally with Demand Planning, Customer Experience, and Strategy teams.
• Ensure alignment across internal stakeholders to drive efficient and effective execution.

Benefits

• Robust health plans
• Competitive pension program with a company match
• Paid time off benefits (including half-day summer Fridays, depending on location)
• Maternity leave benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level