Customer Logistics Manager
About The Position
The Customer Logistics Manager oversees day-to-day operations within an assigned function in Ryder’s Dedicated Transportation Solutions business vertical. The role is responsible for operations and account management, leading direct reports, and achieving daily operational goals. The manager represents Ryder professionally and is expected to align with the company’s values of Trust, Innovation, Expertise, Collaboration, and Safety, while using technology as part of daily work. The position may require off-shift support during a critical customer network disruption or crisis.
Requirements
- High school diploma or GED.
- At least two years of relevant experience in supply chain, logistics, warehousing, or an industry-related field.
- At least one year of direct supervisory or leadership experience.
- Advanced proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Access.
- Advanced logistics industry knowledge.
- Advanced knowledge and understanding of customer/company local and federal regulations.
- Intermediate fundamental knowledge of supply chain management components.
- Advanced knowledge of manufacturing and production.
- Ability to work within international functional teams.
- High analytical ability to address unusual and difficult problems.
- Demonstrated technical and professional skills in a job-related area.
- Timely decision-making ability.
- Strong oral and written communication skills.
- Ability to build and maintain professional relationships across all organizational levels.
- Ability to work independently and as part of a team.
- Flexibility and self-direction in a fast-paced environment.
- Ability to multitask, stay organized, and manage time effectively.
- Attention to detail and strong follow-up practices.
Nice To Haves
- Bachelor’s degree in Business, Logistics, or Supply Chain.
Responsibilities
- Manage customer service satisfaction and expectations.
- Manage staffing performance and the development of exempt and non-exempt employees.
- Manage day-to-day planning and scheduling.
- Manage health and safety.
- Ensure compliance with state, local, and federal regulations.
- Perform other duties as assigned.
Benefits
- Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options.
- Paid time off for vacation, illness, bereavement, family leave, and parental leave.
- 401(k) retirement savings plan with company match.
- Discounted stock purchase options.
- Performance-based annual cost-of-living increases.
- Comprehensive training and continued professional development.
- Regional and local Ryder resources to help guide and support the offering.
- 12 weeks of paid maternity leave.
- An additional paid time-off day for military veterans.
- The position may be eligible for an annual bonus, commission, and/or long-term incentive plan.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
