Customer Logistics Liason

Land O'Lakes•Arden Hills, MN

2d•$70,800 - $106,200•Onsite

About The Position

Customer Logistics Liason We are seeking a Customer Logistics team member to support our Dairy Foods business. This position is located in Arden Hills. Key responsibilities will include: Order Management: Involves managing a set of customers from time-of-order entry to invoicing. Must have skills in problem solving, decision making, customer relationship, process development and improvement Problem Solving and Decision Making: Provides direction to cross-functional teams to meet customer fulfillment expectations, while ensuring company business processes are followed and appropriate cost and quality considerations are made Identifies problems proactively, determines root cause and is responsible for driving resolution of all issues related to the fulfillment of customer orders Owns individual decision making and coordinates collaborative decisions to ensure timely resolution Quantifies costs and evaluates business requirements to help determine the best resolution for critical customer situations Customer Relationship Management: Communicates, collaborates and negotiates with internal and external customers and supply chain partners to manage service while balancing cost and quality across the supply chain Develops and owns customer relationship in order to anticipate customer needs and proactively provide service Balances the need for business practice adherence vs. circumstantial exceptions Identifies and drives supply chain opportunities for win/win solutions with strategic customers Process Development and Improvement: Identifies, initiates, develops and executes continuous process improvements and efficiencies; examples include customer focused initiatives and customer scorecards (develop and report) Collaborates with Supply Chain, Marketing, Sales and Financial Services to identify customer behavior trends that may have cost implications or impact our ability to meet service expectations

Requirements

4-year degree or equivalent work experience required
3 or more years of experience in Customer Logistics, Supply Chain, or related field
Demonstrated experience with customer relationship management
Experience with reporting applications
Skills in problem solving, decision making, customer relationship, process development and improvement

Responsibilities

Manage a set of customers from time-of-order entry to invoicing.
Provide direction to cross-functional teams to meet customer fulfillment expectations, while ensuring company business processes are followed and appropriate cost and quality considerations are made.
Identify problems proactively, determine root cause and drive resolution of all issues related to the fulfillment of customer orders.
Own individual decision making and coordinate collaborative decisions to ensure timely resolution.
Quantify costs and evaluate business requirements to help determine the best resolution for critical customer situations.
Communicate, collaborate and negotiate with internal and external customers and supply chain partners to manage service while balancing cost and quality across the supply chain.
Develop and own customer relationships to anticipate customer needs and proactively provide service.
Balance the need for business practice adherence versus circumstantial exceptions.
Identify and drive supply chain opportunities for win/win solutions with strategic customers.
Identify, initiate, develop and execute continuous process improvements and efficiencies, including customer-focused initiatives and customer scorecards.
Collaborate with Supply Chain, Marketing, Sales and Financial Services to identify customer behavior trends that may have cost implications or impact service expectations.