Customer Logistics Coordinator

M&M Industries, Inc.•Lordstown, OH

4d•Onsite

About The Position

M&M Industries is a U.S.-based manufacturer of plastic pails and packaging solutions. We operate in a fast-paced manufacturing environment where communication, accuracy, and customer service are critical to keeping orders and shipments moving efficiently. The Customer Logistics Coordinator is responsible for scheduling loads, communicating shipment tracking and freight rates to customers, and ensuring freight is moved from its original point to its destination. This role exercises discretion and independent judgment in booking appropriate carriers, negotiating carrier rates, resolving problem loads, and maintaining strong carrier and customer relationships.

Requirements

Proficient in Microsoft Office Suite, Excel, PowerPoint, CRM, and EDI
Strong verbal and written communication skills
Strong attention to detail
Ability to manage multiple tasks and achieve deadlines under pressure
Excellent time management and organizational skills
High School Diploma or G.E.D. required
Two (2) or more years of work-related experience in a shipping environment
Minimum of two (2) years of administrative and customer service experience
Ability to work in a manufacturing environment that may be hot or cold
Ability to wear required PPE at all times (safety glasses, hearing protection, etc.)

Nice To Haves

Forklift Certified or willing to obtain onsite certification

Responsibilities

Follow safety policies and procedures to ensure a safe work environment
Attend daily meetings to discuss production and shipping schedules
Communicate with customers to verify transportation preferences
Schedule daily dock appointments with dispatchers and drivers
Maintain knowledge of the daily production schedule
Manage and maintain the daily shipping dock schedule
Work with the shipping department to ensure shipping schedules are met
Process outgoing shipments through the company ERP system
Review and approve or dispute shipping carrier invoices for accounts payable
Submit requests for quotes to carriers and schedule incoming and outgoing freight
Maintain a clean and organized work area
Contact customers regarding order delays
Complete order entry
Assist customers with email requests regarding order updates
Scan BOLs and attach them to orders
Answer live requests on the company’s webchat
Verify freight cost on orders
Send tracking information to customers once orders ship
Back up phones and direct callers to the appropriate associate
Back up Customer Service Manager when out of office, including sales reports, meeting reports, and order entry
Perform all other duties as assigned by manager