Customer Logistic Coordinator

Ryder Supply Chain Solutions•Concord, ON

1d•CA$45,000 - CA$50,000

About The Position

Provide front-line supervision and administrative support for the location. Primarily responsible for the assignment of work to non-exempt personnel, as well as the attainment of daily operational goals within his/her assigned functional area.

Requirements

H.S. diploma/GED required
One (1) year or more Warehouse, Transportation, Logistics or a distribution environment required
One (1) year or more Experience in a customer service environment required
Knowledge/experience in transportation, warehouse or distribution environment (e.g., shipping, receiving, inventory management, distribution or dispatch) intermediate preferred
Knowledge of warehouse, software applications, routing and dispatching software applications intermediate preferred
Understanding of DOT, OSHA and all other safety related regulations strongly preferred intermediate preferred
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Ability to work independently and as member of a team
Flexibility to operate and self-driven to excel in a fast-paced environment
Capable of multi-tasking, highly organized, with excellent time management skills
Detail oriented with excellent follow-up practices
Must possess strong verbal and written communication skills internally as well as externally
Ability to prioritize, organize and accomplish work

Nice To Haves

Knowledge/experience in transportation, warehouse or distribution environment (e.g., shipping, receiving, inventory management, distribution or dispatch) intermediate preferred
Knowledge of warehouse, software applications, routing and dispatching software applications intermediate preferred
Understanding of DOT, OSHA and all other safety related regulations strongly preferred intermediate preferred

Responsibilities

Complies with all Safety Maintenance and Compliance.
DOT log review, preparation and submission.
Conducts Safety Training/Orientations.
First point of contact for collisions and injuries.
Updates/Maintains STAR.
Conducts safety meetings in conjunction with other management
Handles front line customer requests; identifies and elevates any customer issues if needed.
Acts as a liaison between hourly workers and management.
Elevates any employee relations issues as appropriate.
Quality Assurance.
Dispatch/Routing.
Driver communications (e.g., location updates, settlement reports, weekly paycheck stubs).
Profit and Loss (P&L) responsibility (e.g., supplies, expenses, etc.)
Maintains location A/P log
Supply/uniform ordering
Maintains all attendance/vacation records for hourly employees
Key Performance Indicators (KPI) reporting to Manager prior to distribution
RD 2000 Responsibilities
SOX invoice reconciliation preparation for approval at the highest level
Recommends location process initiation and/or improvements needed
Any location specific requirements may be required