Customer Lifecycle Analyst-1

Siemens Healthineers

2d•$73,030 - $100,419•Onsite

About The Position

Completes a number of processes and activities during the sales process with respect to an effective administration of proposals and sales orders (incl. Bid Management) for an assigned organizational unit or customer target group, concerning both sales and after-sales processes. Prepares, reviews and books customer orders / revisions to orders. Reviews customer orders and checks consistency and completeness in cooperation with all involved stakeholders on both customer side and Siemens' sales or project management organization. Initiates sales orders / purchase orders to vendors according to customers' requirements. Ensures timely shipment / billing of equipment. Interfaces with factory and product / marketing groups to resolve configurations and technical changes. Evaluates and monitors profitability for sales orders in backlog. May determine discount rates applied at time of sale. May resolve issues related to transaction quality. Guides the customer sales support process related to factory tours, product demonstrations or presentations, new product trainings, trade shows, field sales support and pricing. May sign off on small / non-bids and proposals (Bid Manager). May also validate/endorse the technical solution in small countries.

Requirements

Must be able to work with controlled technology in accordance with US export control law.
Must comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.

Responsibilities

Completes a number of processes and activities during the sales process with respect to an effective administration of proposals and sales orders (incl. Bid Management) for an assigned organizational unit or customer target group, concerning both sales and after-sales processes.
Prepares, reviews and books customer orders / revisions to orders.
Reviews customer orders and checks consistency and completeness in cooperation with all involved stakeholders on both customer side and Siemens' sales or project management organization.
Initiates sales orders / purchase orders to vendors according to customers' requirements.
Ensures timely shipment / billing of equipment.
Interfaces with factory and product / marketing groups to resolve configurations and technical changes.
Evaluates and monitors profitability for sales orders in backlog.
May determine discount rates applied at time of sale.
May resolve issues related to transaction quality.
Guides the customer sales support process related to factory tours, product demonstrations or presentations, new product trainings, trade shows, field sales support and pricing.
May sign off on small / non-bids and proposals (Bid Manager).
May also validate/endorse the technical solution in small countries.