Customer Liaison
Plasman•Greer, SC
•Onsite
About The Position
Join our dynamic team in the role of a Customer Liaison for the BMW Account and contribute to our ongoing success in delivering top-tier manufacturing solutions for the automotive sector.
Requirements
- Proven experience in quality engineering within the automotive industry, BMW account experience is a distinct advantage.
- Minimum 5 years' experience in account management, preference to those with international or global account experience.
- Strong analytical skills with the ability to interpret complex data and develop actionable insights.
- Exceptional communication skills to effectively interface with clients and internal teams.
- Proficient in the use of quality tools and methodologies such as Six Sigma, APQP, and PPAP.
- Comprehensive understanding of automotive quality management systems and standards.
- Ability to travel to customer and supplier locations as necessary.
- Demonstrated capability to work collaboratively within cross-functional teams.
- Strong familiarity with BMW’s production system and methodologies.
Nice To Haves
- Post secondary degree or diploma in engineering, business or related field is preferred; a combination of education, training and years working experience will be considered.
Responsibilities
- Ensure compliance with BMW’s quality standards by managing customer-specific quality assurance activities.
- Act as the key liaison for BMW, facilitating communication and collaboration to address quality concerns and improve satisfaction.
- Perform root cause analysis and implement corrective and preventive actions tailored for BMW’s requirements.
- Develop and maintain control plans and FMEAs specific to the BMW account, ensuring product and process integrity.
- Support new product launches by ensuring quality processes are aligned with BMW’s expectations.
- Conduct regular audits and quality assessments to ensure adherence to internal and customer-specific standards.
- Ensure a personal and associate awareness of all quality and business-related operating systems (ISO/IATF).
Benefits
- We invest in our people and give them the tools they need to achieve success in their career.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
