Customer Journey Operations Analyst

SPX Technologies • Brentwood, MO

4d • Hybrid

About The Position

Building People that Build the World. With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. This opportunity is for our Electric Heat business. Electric Heat is a trusted leader in electric heating and ventilation solutions for commercial, industrial, and residential applications. Backed by the strength of ASPEQ Heating Group and Marley Engineered Products, we offer a wide range of standard and customized products through leading brands like QMark, Indeeco, Berko, and Brasch. Our portfolio includes baseboard, wall, unit, and infrared heaters, along with ceiling fans and air circulators - designed to deliver comfort, reliability, and performance. We are committed to high-quality, energy-efficient solutions that improve environments where people live and work. How you will make an Impact (Job Summary) SPX is a diverse team of unique individuals who all make an impact. As a Customer Journey Operations Analyst, you will drive operational excellence across the customer experience by optimizing systems, improving processes, and delivering actionable insights. In this role, you will serve as a key liaison between internal teams and external partners, ensuring seamless system functionality, data integrity, and an efficient, customer-centric experience across the end-to-end journey.

Requirements

• Strong analytical and problem-solving capabilities with experience deriving actionable insights from data
• Preferred understanding of ERP systems, Microsoft Suite, including Power Bi, , and Salsify and PMI Platform, and CRM experience
• Experience with Power BI or other data visualization tools; ability to build dashboards, reports, and pivot tables
• Working knowledge of CRM, CPQ, customer portals, order management systems, and platforms such as Salsify or PMI
• Experience with EDI processes and integrations
• Experience participating in or supporting software implementations or system enhancements
• Proven ability to collaborate and influence across cross-functional teams and external partners
• Strong communication skills with the ability to convey technical information to non-technical stakeholders
• Results-driven mindset with a focus on continuous improvement and operational efficiency
• Highly organized team player with a systematic approach to problem-solving
• Ability to build relationships and serve as a trusted liaison between customers and internal teams
• Bachelor's degree (BA/BS) is preferred.
• Preferred BS degree in IT or Technical field
• Preferred focus in Information Technology, Business, or a related technical field

Responsibilities

• Administer core business applications, including user access, security, product setup, and data integrations
• Support system testing, upgrades, and enhancements, including training and change management efforts
• Serve as a subject matter expert in Electronic Data Interchange (EDI) processes
• Troubleshoot and resolve EDI issues, ensuring accuracy and continuity of transactions
• Act as liaison between internal IT teams and customers to establish and maintain EDI connections
• Identify, lead, and implement process improvements to enhance efficiency, reduce defects, and improve customer experience
• Analyze workflows and recommend scalable solutions aligned with business objectives
• Partner with Operations, Customer Experience, Product Management, IT, and other stakeholders to align priorities and drive execution
• Support system and process initiatives across multiple business functions
• Develop and deliver reporting and dashboards that provide visibility into performance, trends, risks, and opportunities
• Translate data into actionable insights that drive operational decision-making
• Track and manage key initiatives, deliverables, and timelines
• Ensure accountability, follow-through, and successful execution of commitments
• Support adoption of new tools, systems, and processes through communication, training, and stakeholder engagement

Benefits

• Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
• Competitive health insurance plans and 401(k) match, with benefits starting day one
• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs
• Our commitment to embrace diversity to build a culture of inclusion at SPX

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level