Customer Journey & Lifecycle Internship 2026

Motorola Solutions • Chicago, IL

3d • Remote

About The Position

As a Customer Journey & Lifecycle Intern, you will play a hands-on role in visualizing the path our customers take from their first day of onboarding to their long-term renewal. Working directly under the Senior Manager of Customer Journey, you will use our pre-defined mapping frameworks to document touchpoints, identify engagement gaps, and help build a world-class digital experience for our software users. This is an ideal role for a student or recent graduate interested in SaaS (Software as a Service), User Experience (UX), and Data-Driven Marketing.

Requirements

• Currently pursuing a degree in Marketing, Communications, or UX Design with a graduation date on or after Dec 1, 2026.
• Legal authorization to work in the U.S. indefinitely is required.
• Employer work permit sponsorship is not available for this position.

Nice To Haves

• Visual Communication & Design: Ability to translate complex processes into clear, professional diagrams and flowcharts (or a strong desire to learn process mapping techniques).
• Tech Savvy: Familiarity with SaaS products; an interest in how automation tools (like HubSpot or Gainsight) influence user behavior.
• Communication: Strong written skills with the ability to explain "why" a certain step in a journey is important for the customer.

Responsibilities

• Journey Map Visualization: Translate high-level strategies into detailed visual maps. You will follow our established frameworks to document the Onboarding, Expansion, and Renewal phases.
• Cross-Functional Coordination: Shadow meetings with Product, Marketing, Content, and Customer Success teams to help document "content needs" and track the progress of new journey initiatives.
• Gap Identification: Perform "walk-throughs" of the customer experience to find "dead zones" where communication might be missing or confusing.

What This Job Offers

• Career Level: Intern