Scrum Master Customer Journey

JPMorgan Chase & Co. • Wilmington, DE

9h

About The Position

As a Scrum Master in the Customer Journey Testing and Automation Team, you empower teams to deliver high-quality solutions that enhance customer experiences. You will foster a collaborative environment, remove obstacles, and champion agile values to help us achieve our goals. Your leadership will be key in driving continuous improvement and delivering value to our customers and partners.

Requirements

• Experience serving as a Scrum Master or Agility Lead for technology or business teams
• Strong understanding of agile frameworks and methodologies
• Excellent facilitation, coaching, and conflict resolution skills
• Ability to build trust and foster collaboration within cross-functional teams
• Strong organizational and time management skills
• Effective verbal and written communication abilities
• Experience working with product owners and stakeholders to define and prioritize work
• Ability to analyze data and metrics to drive team performance
• Demonstrated commitment to continuous learning and improvement
• Proficiency with agile tools and software
• Ability to adapt to changing priorities and environments

Nice To Haves

• Experience in customer journey testing and automation
• Agile certification (e.g., Certified Scrum Master, Agile Coach)
• Experience working in large, matrixed organizations
• Familiarity with co-brand or partnership-driven environments
• Background in technology, quality assurance, or process improvement
• Experience coaching multiple teams or scaling agile practices
• Knowledge of design thinking or lean methodologies

Responsibilities

• Facilitate agile ceremonies, including daily stand-ups, sprint planning, reviews, and retrospectives
• Guide teams in applying agile principles and best practices to deliver business value
• Identify and remove impediments to team progress
• Foster a culture of continuous improvement and learning
• Collaborate with product owners and stakeholders to ensure clear priorities and requirements
• Support teams in breaking down complex work into actionable tasks
• Track and communicate team progress, metrics, and outcomes
• Coach team members on agile roles, responsibilities, and mindset
• Promote transparency, accountability, and open communication within the team
• Encourage experimentation and innovation to improve processes and outcomes
• Lead by example, modeling servant leadership and adaptability

Benefits

• competitive total rewards package including base salary determined based on the role, experience, skill set and location
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions
• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed