Scrum Master Customer Journey

JPMorganChase•Wilmington, NC

About The Position

Join a dynamic new team team driving Customer Journey Testing & Automation for a Co-Brand Partner. Make a real impact by enabling seamless testing and automation for the team. As a Scrum Master in the Customer Journey Testing and Automation Team, you empower teams to deliver high-quality solutions that enhance customer experiences. You will foster a collaborative environment, remove obstacles, and champion agile values to help us achieve our goals. Your leadership will be key in driving continuous improvement and delivering value to our customers and partners.

Requirements

Experience serving as a Scrum Master or Agility Lead for technology or business teams
Strong understanding of agile frameworks and methodologies
Excellent facilitation, coaching, and conflict resolution skills
Ability to build trust and foster collaboration within cross-functional teams
Strong organizational and time management skills
Effective verbal and written communication abilities
Experience working with product owners and stakeholders to define and prioritize work
Ability to analyze data and metrics to drive team performance
Demonstrated commitment to continuous learning and improvement
Proficiency with agile tools and software
Ability to adapt to changing priorities and environments

Nice To Haves

Experience in customer journey testing and automation
Agile certification (e.g., Certified Scrum Master, Agile Coach)
Experience working in large, matrixed organizations
Familiarity with co-brand or partnership-driven environments
Background in technology, quality assurance, or process improvement
Experience coaching multiple teams or scaling agile practices
Knowledge of design thinking or lean methodologies

Responsibilities

Facilitate agile ceremonies, including daily stand-ups, sprint planning, reviews, and retrospectives
Guide teams in applying agile principles and best practices to deliver business value
Identify and remove impediments to team progress
Foster a culture of continuous improvement and learning
Collaborate with product owners and stakeholders to ensure clear priorities and requirements
Support teams in breaking down complex work into actionable tasks
Track and communicate team progress, metrics, and outcomes
Coach team members on agile roles, responsibilities, and mindset
Promote transparency, accountability, and open communication within the team
Encourage experimentation and innovation to improve processes and outcomes
Lead by example, modeling servant leadership and adaptability