Customer Intelligence Unit Director

Choice Bank•Golden Valley, MN

12h•$110,170 - $194,423•Hybrid

About The Position

The Customer Intelligence Unit (CIU) Director provides leadership and oversight for high-risk customer review activities, including KYC, transaction analysis, enhanced due diligence, quality control, and related program governance. The CIU Director helps ensure effective risk management, regulatory alignment, operational execution, and continuous improvement across the Bank’s customer intelligence and financial crimes compliance environment.

Requirements

12+ years of diversified financial crimes compliance experience within regulated large-bank environments or consultancies, including leadership over higher-risk portfolios (Digital Assets, MSBs, Third-Party Payment Processors).
Proven program transformation leadership—sets strategy and drives execution in regulatory responses and BAU optimization across multiple lines of defense.
Extensive oversight of FinTech/Digital Banking/BaaS partners, including governance forums, SLAs, and performance metrics.
Deep technical proficiency across KYC, sanctions screening, customer risk rating, and EDD; capable of designing control frameworks and technology-enabled processes.
Seasoned communicator with regulators and executive leadership; leads examinations, board updates, and remediation commitments.
7–8 years of experience managing teams and program budgets; builds capacity, mentors senior managers, and steers cross-functional initiatives.
Bachelor’s degree required; advanced degree is a plus.
CAMS, CFE, CFCS (or equivalent) strongly preferred; multiple credentials or advanced certifications are advantageous.

Nice To Haves

advanced degree is a plus
multiple credentials or advanced certifications are advantageous

Responsibilities

Direct the strategy, governance, and performance of the Special Coverage Unit and related CIU functions, ensuring effective oversight of high-risk customer review activities and second-line control execution.
Establish operating priorities, control expectations, and risk management standards that align with regulatory commitments, business growth objectives, and enterprise compliance requirements.
Provide leadership across managers and senior managers, ensuring effective organizational design, staffing strategy, succession planning, and budget oversight for the function.
Lead large-scale program enhancements and transformation efforts, including control optimization, workflow redesign, and technology enablement across the CIU operating model.
Act as an executive sponsor for complex issue remediation, audit responses, and regulatory examination support, ensuring timely resolution and sustainable corrective actions.
Influence cross-functional stakeholders and partner organizations to strengthen governance, service delivery, and risk management practices across FinTech and high-risk portfolios.
Provide senior leadership reporting on performance, emerging risks, capacity trends, and program effectiveness to executive management and governance forums.
Champion a culture of accountability, innovation, and continuous improvement while developing leaders capable of scaling the program over time.
Conduct regular one-on-ones to align cultural & business objectives, prioritize the most important work and coach to high performance.
Facilitate execution through effective situational leadership tools.
Support engagement and action by listening to team member feedback – what’s working, what’s not – support them in initiating and executing positive changes and provided them with adequate resources.
Support in the team members professional and personal.
Catch team members being approximately right through timely, individualized recognition.
Promote collaboration and face to face interaction.