Customer Intelligence Unit - CIU -Analyst

THREAD BANK•Nashville, TN

About The Position

Thread Bank is a digital-first financial technology community bank that aims to enhance customer engagement through innovative solutions. Thread Bank offers a modern website, a CRM system, and a mobile app to simplify banking for businesses and individuals. Our embedded banking solution helps business technology platforms provide secure banking experiences. We also partner with other banks, credit unions, and FinTechs to integrate compliant financial solutions. Thread Bank values innovation, collaboration, and flexibility, offering excellent benefits and a family-friendly culture. We are looking for people who thrive in a fast-paced, growth environment while remaining within regulatory boundaries. Thread Bank provides a unique opportunity to be a part of a high growth, cutting edge, fintech startup within the stable and profitable banking industry. This is an excellent opportunity for a professional looking to advance their career as the company grows.

Requirements

2+ years of experience in operational support roles specific to on-boarding and risk.
Deep knowledge of CIP/KYC/OFAC/314(a)(b) rules and regulations.
Knowledge of and experience with fintech spaces & finance with fraud ecosystems a plus.
Experience with Customer Risk Rating (CRR).
Strong communication skills with both internal teams and external Clients.
Interest in fast-paced environments.
Team mindset and the ability to make risk-based decisions is a must.
Proficiency with Microsoft Office & Excel is recommended.

Nice To Haves

AML/CAMS certification-preferred but not required.

Responsibilities

Review incoming applications for risk, information verification (KYC/KYB), and/or technical errors.
Communicating internally with the Bank and the Clients on patterns detected during application reviews.
Underwriting applications and conducting fraud investigations on applications/transactions.
Responding to Client and internal support inquiries and escalations.
Responding to Law Enforcement inquiries
Perform periodic and high risk reviews
Supporting special projects as needed and help writing policies and procedures.
The ability to adhere and understand SLA timelines.