Customer Integrations Engineer (Brightflag)

Wolters Kluwer

21h•$89,600 - $157,000•Hybrid

About The Position

As a Customer Integrations Engineer at Brightflag, you will play a critical role within our Professional Services team, owning the end-to-end delivery of integrations between Brightflag and customer systems. This is a full-stack, customer-facing role that spans project management, requirements gathering, solution design, implementation, testing, and delivery. This is not a traditional solutions or integrations role; you will be directly contributing to how Brightflag evolves from a code-driven integration model to an AI-accelerated delivery engine. If you’re someone who can both build integrations today and reimagine how they should be built tomorrow, this role gives you a chance to have outsized impact. You will work directly with both technical and non-technical stakeholders to understand business needs, design scalable integration solutions, and deliver high-quality outcomes. You’ll be responsible not only for defining what should be built, but also for building it—leveraging existing APIs, data transformations, and increasingly, generative AI tools. This role sits at the center of a major transition in how we deliver integrations. Today, we rely on a mix of custom code and internal tooling. We are moving rapidly toward an AI-assisted model using tools such as Claude Code and OpenAI Codex. You will be expected to operate effectively in both worlds—bringing hands-on experience with traditional integration development while helping us evolve toward faster, more scalable, AI-driven delivery. Success in this role requires strong ownership, technical depth, excellent communication skills, and a mindset focused on continuous improvement—helping us not just deliver integrations, but transform how we deliver them.

Requirements

5+ years of experience delivering API-based integrations in a customer-facing or solutions engineering role
Hands-on experience with integration implementation, including coding, scripting, or configuring integrations—not just design
Strong understanding of REST APIs, JSON/XML, authentication methods (OAuth, API keys, etc.), and common integration patterns
Experience translating requirements into data mappings, workflows, and technical specifications
Proven ability to manage projects end-to-end, including stakeholder communication and timeline ownership
Experience working directly with customers, with the ability to explain technical concepts in clear, business-friendly language
Experience with traditional integration development approaches (custom code, scripts, internal tools)
Familiarity or hands-on experience with generative AI coding tools (e.g., GitHub Copilot, Codex, Claude Code) and an interest in applying them to real-world delivery
Strong problem-solving skills and the ability to debug complex, cross-system issues

Nice To Haves

Experience integrating with financial or Accounts Payable systems (e.g., NetSuite, SAP, Oracle, Coupa)
Familiarity with integration platforms or middleware (e.g., MuleSoft, Boomi)
Experience with API testing/documentation tools (e.g., Postman, Swagger)
Proficiency in a programming language such as Python, JavaScript, or Java
Experience working in Agile environments and using tools like Jira or Asana

Responsibilities

Own the end-to-end lifecycle of customer integrations, from discovery through delivery and post-go-live hypercare
Lead requirements gathering and solution design sessions with both technical and business stakeholders
Translate business requirements into technical designs, including data mappings, API interactions, workflows, and validation rules
Design, build, test, and deploy integrations between Brightflag and third-party systems (e.g., Accounts Payable, ERP)
Write and maintain custom code, scripts, or transformations where needed to support integration logic
Use generative AI tools (e.g., Codex, Claude Code) to accelerate development, testing, and documentation—while applying sound technical judgment
Manage integration workstreams, including project planning, stakeholder coordination, timelines, and delivery tracking
Develop and execute test plans, support UAT, and ensure integrations meet performance, reliability, and data integrity standards
Troubleshoot and resolve integration issues, identifying root causes across systems and APIs
Partner closely with Product and Engineering teams to improve integration patterns, tooling, and platform capabilities
Help define and evolve Brightflag’s integration methodology, including templates, standards, and best practices
Identify opportunities to increase efficiency through automation and AI-assisted workflows

Benefits

Competitive salary with base of $150,000 USD plus bonus
401(k) plan with company match
Comprehensive health insurance, life insurance and long term illness/income protection
Fully flexible work location and work patterns
Medical, Dental, & Vision Plans
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave