Customer Intake Associate

Ayr Wellness • Henderson, NV

4d • Onsite

About The Position

Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. The company cultivates, manufactures, and sells a broad portfolio of high-quality cannabis products, proudly serving both medical patients and adult-use consumers. Ayr emphasizes that its strength lies in its people and is re-imagining how it works across every part of its business, seeking builders and doers to help shape what's next in the fast-moving, complex, and opportunity-filled cannabis industry. At Ayr, employees have the opportunity to make a lasting impact and grow their careers. The Intake position is the initial first point of contact for the Dispensaries, responsible for setting a positive tone by greeting all patients and customers, both in-person and over-the-phone, with a warm welcome. This role requires strong customer service skills, a great outgoing attitude, and a stellar work ethic. The Intake team member is also responsible for maintaining the cleanliness of the front desk and lobby area.

Requirements

• Must stay current and adhere to all policies and regulations of the state cannabis agency.
• Must meet age requirement as outlined by state cannabis agency.
• Able to pass all background checks as required by state cannabis agency.
• Able to accommodate scheduling that may include varied shifts, weekends and holidays.
• Maintain regular and punctual attendance.
• Must be able to communicate effectively with customers/caregivers and team members.
• Prior customer service experience in a hospitality, pharmacy, customer services or retail environment.
• Works in a timely manner and strives to increase productivity.
• Demonstrated oral and written communication capabilities.
• High school diploma/GED required.
• 1-3 years working in a retail setting or inventory setting.
• Customer Obsessed: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation.
• Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning, and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth.
• Results Oriented: Empowered with the knowledge of their potential this person learns quickly when facing new problems; a relentless and versatile learner, open to change, analyzes successes and failures for continuous improvement, experiments and will try anything to find solutions that support an ecosystem of knowledge; enjoys challenge of unfamiliar tasks, quickly grasps the essence and underlying structure of anything.
• Functional/Technical Skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good.

Responsibilities

• Provides the highest level of customer service while interacting with patients and customers on-site and over the phone by having an optimistic attitude and welcoming personality.
• Process-in patients and customers by validating identification and entering information into our POS system.
• Operate front desk responsibilities such as answering phones, emails, checking-in patients, and updating patient files.
• Provide all new patients/customers with a brief explanation of services.
• Become well educated with all cannabis products offered and/or be willing to learn.
• Manage all visitor access of vendors, contractors, etc., partnered with Store Manager or Assistant Manager.
• Act as the liaison to all departments on security needs.
• Motivated to learn and execute new tasks during downtime.
• Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED