Customer Insights Manager
About The Position
At Gourmet Foods International, our customers are at the center of our strategic decisions. We are seeking a detail-oriented and analytical Customer Insights Manager to provide GFI’s sales leadership team with comprehensive, actionable, and accurate reporting using internal and external data sources. This position is responsible for analyzing sales performance, identifying trends, supporting forecasting efforts, and translating complex data into practical recommendations that help improve revenue and business performance. The ideal candidate is organized, collaborative, and comfortable presenting findings to executives and business leaders.
Requirements
- Experience with sales reporting, forecasting, data analysis, or business intelligence
- Strong analytical and problem-solving skills
- Ability to organize and manage multiple priorities
- Ability to work independently and meet deadlines
- Strong oral and written communication skills
- Ability to present findings clearly to executives and business leaders
- Strong attention to detail and commitment to data accuracy
- Proficiency in Microsoft Office, particularly Excel and Access
- Strong computer and database skills
- Ability to recognize trends and translate data into practical business recommendations
- Ability to collaborate effectively with Sales, Marketing, and leadership teams
Nice To Haves
- One or more years of sales management or sales analytics experience
- Experience with database management or SQL
- Experience developing dashboards or automated reporting tools
- Experience working with large or complex datasets
- Experience supporting revenue forecasting and business planning
Responsibilities
- Create and analyze monthly, quarterly, and annual sales reports
- Identify sales trends, performance patterns, and opportunities for improvement
- Compare actual sales results to revenue forecasts, budgets, and performance expectations
- Develop forecasts and evaluate the potential revenue impact of business proposals
- Partner with Sales, Marketing, and leadership teams to support strategic planning and decision-making
- Present findings, forecasts, and recommendations to executives and management
- Provide actionable recommendations to increase revenue and address weaknesses within the sales organization
- Build and maintain reports, dashboards, and analytical tools using internal and external data sources
- Support data mining, database management, and sales performance analysis
- Monitor sales performance against established budgets and business goals
- Maintain accurate documentation and reporting standards
- Identify opportunities to improve reporting processes, data quality, and analytical efficiency
Benefits
- College tuition reimbursement
- Advancement opportunities
- Work with evolving technology, analytics tools, and innovative specialty food products
- Provide insights that influence sales strategy and business decisions
- Join a collaborative team that values accuracy, communication, and continuous improvement
- Participate in specialty food tastings and learn about emerging products and industry trends
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Accident Insurance
- 401(k) with matching contributions
- Profit Sharing
- Competitive Salaries
- Flexible Paid Time Off (PTO)
- Paid Holidays
- Free College Tuition
- PAID Parental Leave
- Professional Development Programs
- Opportunity to grow within the Company
- Employee Discount
- Referral Bonus
- Company-provided computer and technology tools necessary to perform the role
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
