Director, Customer Insights

6040-Ethicon Endo Surgery Services L.P. Legal Entity•Cincinnati, NJ

5h•Hybrid

About The Position

Johnson & Johnson's Family of Companies is recruiting for a Director, Customer Insights to be located in Raritan, NJ, or Cincinnati OH, to support our Medical Technology surgery business. Remote work options may be considered on a case-by-case basis and if approved by the Company. About Surgery Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting! Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech The Director, Customer Insights leads the Customer Insights organization and is responsible for transforming commercial, customer, and market data into actionable business insights that drive growth, commercial effectiveness, and strategic decision-making. The role serves as a trusted strategic partner to Field Sales Organization (FSO), Key Account Management (KAM), Marketing, Commercial Operations, and senior leadership teams by delivering analytics, performance measurement, customer intelligence, and commercial recommendations that improve business outcomes. The Director establishes the vision, strategy, priorities, operating model, and capabilities of the Customer Insights function while ensuring analytics investments translate into measurable business impact across the commercial organization.

Requirements

Bachelor’s degree required; Business, Marketing, or Finance preferred
Minimum 7 years of commercial experience (healthcare, or related), including sales, Sales leadership, Marketing, Professional Education
3-5 years of people leadership required
Demonstrated leadership capability including the confidence to lead and manage through change is required
Track record of success working within a matrix organizational environment and enterprise mindset decision-making is required
Strong understanding of customer needs, ability to use data/analytics to drive targeting and performance management preferred
Demonstrated leadership in strategic planning and project management with documented results
Strong business and financial acumen; uses metrics to manage performance and trade-offs
Proven track record of mentoring and developing talent and building a diverse pipeline
Strong stakeholder management skills, including influence and solution-oriented collaboration

Nice To Haves

Commercial Awareness
Consulting
Customer Intelligence
Customer Relationship Management (CRM)
Developing Others
Field Sales Management
Field Sales Support
Inclusive Leadership
Leadership
Lead Generation
Operations Management
Performance Measurement
Process Improvements
Sales Enablement
Sales Leadership
Sales Leadership Development
Sales Practices
Sales Support
Sales Team Leadership
Sales Team Management
Sales Training
Stakeholder Management
Strategic Sales Leadership
Succession Planning

Responsibilities

Set the vision, strategy, priorities, governance, and operating model for the Customer Insights function, ensuring alignment with commercial objectives and enterprise priorities.
Lead, develop, and enable a high-performing insights organization with clear roles, stakeholder ownership, engagement models, and capability-building priorities.
Serve as a strategic advisor to Sales, KAM, Marketing, Commercial Operations, and senior leadership by translating business questions into actionable insights, recommendations, and decision-support tools.
Oversee commercial analytics, executive scorecards, business reviews, dashboards, KPI reporting, pricing and contract analytics, and account planning effectiveness tools.
Direct customer segmentation, targeting, opportunity identification, market intelligence, and customer analytics initiatives that improve prioritization, coverage, engagement, and commercial activation.
Lead analytics support for annual sales planning, strategic planning, commercial transformation, resource allocation, scenario analysis, and growth initiatives.
Build cross-functional partnerships with Sales, Marketing, Commercial Operations, Digital & Commercial Innovation, Data Science, IT, Finance, and executive stakeholders to align priorities, analytical approaches, and decision-making frameworks
Champion innovation in reporting, automation, visualization, predictive analytics, customer intelligence platforms, and emerging technologies to accelerate insight delivery and business impact