Customer Insights Data Analyst

CNX

3d•Remote

About The Position

We're Concentrix, an intelligent transformation partner that is solution-focused, tech-powered, and intelligence-fueled. We power the world's best brands by integrating digital engineering, creativity, and human behavior understanding to unlock value through tech-powered experiences. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics. We are recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture.” This role is part of the Concentrix VOC Analytics team, which specializes in providing businesses with critical answers to guide their path using data science and capturing the voice of the customer across the lifecycle. You will work on voice of the customer research for leading companies, participating in fast-paced projects and building expertise in client management, data analytics, and customer experience design. The ideal candidate will possess a strong analytical background, excellent problem-solving skills, and the ability to work collaboratively, translating data into clear, actionable insights.

Requirements

Bachelor’s or master’s degree in social sciences, market research, business analytics, or a related field.
3+ years of experience in data analysis, market research/voice of the customer experience or related experience in quantitative analysis.
Proficiency in programming languages such as Python, R, or SQL.
Experience with data visualization tools like Tableau, Power BI, or similar.
Experience working with generative AI, particularly LLMs.
Familiarity with cloud platforms.
Strong analytical and problem-solving abilities.
Excellent communication and presentation skills.
Ability to work independently and as part of a team.
Must reside in the United States or have a valid U.S. address for residence.
Legally authorized to work in the United States.

Nice To Haves

Knowledge of Power BI or other business intelligence tools a plus.
Expertise in understanding and interpreting statistical concepts such as key driver modeling and segmentation.
Effectively communicate technical data science and analysis in a way that business owners understand.
Have a working knowledge of how to manipulate and analyze data in R or Python.

Responsibilities

Analyze large datasets to identify trends, patterns, and insights.
Develop and maintain dashboards and reports to communicate findings to stakeholders.
Create compelling stories that address business questions based on voice of the customer and other customer experience data.
Understand clients’ customer experience opportunities and take responsibility for planning analyses that answer, ‘what to do' and ‘why’.
Consult with clients to identify key business questions and data needs and translate these into analytic insights.
Present data-driven insights in a clear and concise manner to non-technical audiences.
Prepare charts, tables, and diagrams (primarily in Power Point) to assist in analysis of business questions based on survey data.
Work with cross-functional teams, both internally and within clients’ organizations.
Own client discussions and delivery of presentations.
Function independently with little intermediate supervision of assigned tasks prior to completion.
Propose innovative approaches to data analysis and problem-solving.