Customer Information Operator

MARTA • Atlanta, GA

4d • Onsite

About The Position

This posting is to fill the current vacancy and to establish an eligibility list to fill any future vacancies that may occur in the next 6 months. The selection process may include one or more components to demonstrate applicants’ knowledge, skills and abilities in job related areas. These may include exercises such as practical demonstrations, written communications, oral interviews and/or competency assessments.

Requirements

• High school diploma or equivalent and two years minimum customer service experience preferably in a call center environment.
• Strong written, grammar, spelling and data processing skills are required.
• Must possess ability to utilize a personal computer and have proficient data entry/keyboarding skills.
• Must have a knowledge of MARTA service area (metro Atlanta), to include familiarity with names of city streets, location of hospitals, schools and universities, governmental agencies (city, state, and federal), and major businesses.
• Must be able to read and understand maps, atlases and route schedules.

Nice To Haves

• Bilingual language skills preferred, and some positions may require bilingual skills, (English and Spanish), in order to meet bilingual staffing needs.
• Employees must meet experience and skill level requirement in order to be eligible for full-time positions.

Responsibilities

• Answers telephone calls utilizing a computerized software application - Trapeze Info Agent, provides MARTA customers with accurate route, trip and schedule information and assist MARTA riders in getting from one point to another bus and rail.
• Provides other customer services or directs customers to other sources and departments for requested information.
• Provides driving instructions from major highways/interstates to MARTA rail stations.
• Provides MARTA customers with telephone numbers for connecting services to Clayton, Cobb and Gwinnett counties.
• Receives and refers customer inquiries, commendations, and complaints to the Customer Service Center, BreezeCard inquiries to the Breeze Card Service call center and paratransit inquiries to the Paratransit Reservations call center.
• Provides information on special MARTA bus service; parking lot locations, fees, and general information about the MARTA system.
• Completes schedule and information requests for MARTA literature and printed schedules and conducts specialized surveys.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED