Customer Identity Front-End Platform Engineer

Ford • ,

3d • Remote

About The Position

The Customer Identity Front-End Developer and Platform Engineer will contribute to the engineering, development, and 24/7 support of identity and access management highly available solutions for the customer identity platform on Azure AD B2C and Microsoft Entra External ID (EEID). The successful candidate will work closely with other Ford teams (business teams, cyber security, applications teams, other technical teams) and our partners to ensure the customer IAM platform is providing the secure, premium customer experience required to deliver the Ford focus areas. This position requires an individual with proven expertise in user interface development, coupled with a strong commitment to continuous improvement and operational excellence. The successful candidate will demonstrate a proactive drive to cultivate deep technical proficiency in critical areas such as the Ford Member Account product, the customer IAM ecosystem, networking, security compliance, and broader software development and user experience principles.

Requirements

• Bachelor's Degree or a Combination of Education/Employment.
• 3 to 5 years of experience that demonstrate: Advanced React skills (expertise in functional components, custom hooks, component props, API responses, authentication tokens, and state management libraries).
• Experience developing, maintaining, and testing web and mobile applications intended for large-scale consumer base.
• Strong hands-on development skills with JavaScript (ES5, ES6), jQuery, and DOM APIs.
• Mastery of HTML5, CSS3, and CSS pre-processors like SCSS.
• Strong understanding of: OAuth 2.0, OpenID Connect, PKCE (Proof Key for Code Exchange), Identity and SSO (Single Sign-On) principles, Token exchange, scopes, and claims.
• Solid understanding of cross-browser compatibility, responsive design, and performance optimization.
• Experience integrating and consuming RESTful APIs.
• Strong knowledge with version control systems (Git/GitHub).
• Strong knowledge with JavaScript bundlers like Gulp and Webpack.
• Understanding of accessibility best practices (WCAG standards).
• Understanding of data governance principles and legal frameworks as GDPR (General Data Protection Regulation) for data protection.
• Experience with Software Testing (Automation, Manual).
• Knowledge in crafting and using Regex for complex string processing tasks.
• Working collaboratively to identify and solve problems with a globally dispersed and diverse team.
• Designing, engineering, developing, deploying, and supporting features for a large, complex enterprise organization.
• Demonstrated strong problem-solving skills.
• Demonstrated strong verbal, interpersonal, and written skills with the ability to work directly with business owners and application teams for gathering information and troubleshooting.
• Demonstrated ability to work under pressure, meet strict deadlines, challenge the status quo, and manage ambiguity.
• Ability to support 24/7 coverage (rotational on-call support).

Nice To Haves

• Experience implementing the @azure/msal-react library.
• Demonstrated understanding with CIAM (Azure AD B2C and Microsoft Entra External ID (EEID)).
• 2 or more years of experience with Playwright Scripting for Automation Test Creation and Maintenance.
• Understanding of Site Reliability Engineering (SRE) principles.
• Working experience with Jira.

Responsibilities

• Develop and maintain user interface (visual presentation of user journeys) in accordance with the Ford Standards and Ford Design Team provided specifications.
• Research, engineer, develop, and support the front-end web experience for the platform.
• Build and maintain solutions that comply with Ford Information Security policy, architectural patterns and development standards.
• Work with the Product Owner and Designers to ensure solutions meet Ford consumer needs.
• Use modern software development Agile methodologies to deliver high-quality software on time and on budget.
• Use modern software delivery pipelines to automate the deployment and testing of software and platform features.
• Create and maintain automation tests.
• Contribute to the development and implementation of customer identity and access management strategies and roadmap.
• Create and maintain technical documentation for team and integrating applications (e.g., architecture diagrams, API documentation, coding standards, operational processes, procedures, configurations, application onboarding tips, etc.).
• Support general platform-related activities (e.g., assisting applications with onboarding and troubleshooting integration with the platform, day-to-day operations of requests, incidents, and problems).
• Provide collaborative 24/7 support for the platform (e.g., outage support, application monitoring, other security activities).

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree