Customer Identity and Access Management Specialist

State of Connecticut • Hartford, CT

4d • Hybrid

About The Position

The Customer Identity and Access Management Specialist is an Information Technology Analyst 1 position on the Enterprise Architecture and Strategy team within the Bureau of Information Technology Solutions at the Connecticut Department of Administrative Services. The role supports the State’s enterprise Customer Identity and Access Management (CIAM) platform, a key part of its Digital Modernization initiative. It provides day-to-day technical support and engineering services, supports identity integrations for agency applications, troubleshoots access issues, and helps maintain platform reliability and security through established change management processes. The specialist also assists development teams with enhancements and new features and participates in evaluating emerging identity technologies, including passwordless authentication and verified digital identities. The role requires regular collaboration with agency stakeholders to align solutions with policies, standards, and best practices.

The position is full-time, 40 hours per week, Monday through Friday, based in Hartford, Connecticut, with a hybrid work opportunity. The State highlights professional growth and development opportunities and a healthy work/life balance.

Requirements

• Five years of experience in IT operations support, programming, or another IT-related support area.
• Two years of the general experience must involve basic technical support, such as help desk functions, installing and maintaining basic computer hardware and software, data communications, microcomputer support, production control, programming, or a closely related function.
• College training in management information systems, computer science, or an IT-related area may substitute for general experience at 15 semester hours per half-year, up to four years for a bachelor’s degree.
• A master’s degree in management information systems, computer science, or electrical engineering may substitute for the general and special experience.
• For State employees, two years as an Information Technology Technician may substitute for the general and special experience.
• Successful completion of a DAS-approved Information Technology Analyst Trainee program may substitute for the general and special experience.

Nice To Haves

• Experience deploying, supporting, and optimizing ForgeRock IAM solutions for large-scale external user populations of 100,000 or more users.
• Experience configuring and federating single sign-on using SAML 2.0, OAuth 2.0, and OpenID Connect (OIDC).
• Experience maintaining and supporting Azure Kubernetes Service (AKS), Azure Storage, and Azure Database services in a production environment.
• Experience troubleshooting IAM platform issues, including authentication failures, access problems, and system performance concerns, using modern monitoring and diagnostic tools.
• Experience working with API clients, CI/CD pipelines, project management tools, and code repositories to support application delivery and integration workflows.

Responsibilities

• Provide first-level support for the ForgeRock CIAM platform.
• Onboard applications and projects requiring CIAM integration, including SAML 2.0, OAuth/OIDC, and Identity Gateway configurations.
• Monitor CIAM platform health using Azure-based tools and services, including Kubernetes, Linux, storage, and logging.
• Support and maintain IAM Kubernetes clusters and related cloud services, including Storage Accounts, Key Vaults, and Log Analytics.
• Evaluate requests for CIAM feature enhancements and improvements.
• Collaborate with IT peers, application developers, and end users to diagnose and resolve identity-related technical issues.
• Participate in infrastructure upgrades, disaster recovery exercises, and modernization efforts in accordance with change management procedures.
• Manage help desk tickets related to identity access, authentication issues, and CIAM integrations.

Benefits

• Professional growth and development opportunities.
• Healthy work/life balance.
• State employee benefits; details are available on the State Employee Benefits Overview page.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed